Director Customer Technical Services

Leads operations across a specific product, region and/or customer base for business (B2B) and enterprise (B2E) customers that have product and service agreements with Mastercard. Develops and implements policies, procedures, support strategies and global governance standards around customer support correspondence to ensure high quality and holistic issue resolution. Ensures compliance with regulatory procedures, information security requirements and legal policies. Defines Key Performance Indicators and oversees reporting on metrics to measure customer service performance and facilitate capacity planning. Perform financial planning, forecasting, and budget tracking; resource and capacity planning for team. Formally supervises and coaches a large group and/or teams and ensures compliance to goal setting and performance appraisal process.

According to JobzMall, the average salary range for a Director Customer Technical Services in 801 Brickell Ave, Miami, FL 33131, USA is $90,000 - $100,000 per year. The salary range will vary depending on the job duties, experience, education, and other factors.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.