Director, Account Management, Digital Platforms

At Mastercard, we are committed to transforming the way people pay and get paid. As the Director of Account Management for Digital Platforms, you will play a crucial role in driving growth and success for our digital solutions. We are seeking a dynamic and results-driven individual with a passion for innovation and customer satisfaction to lead our account management team.In this role, you will be responsible for overseeing the strategic direction and execution of account management initiatives for our digital platforms, including digital wallets, mobile payments, and e-commerce solutions. You will be the main point of contact for our key digital platform clients, building and maintaining strong relationships with them to ensure their satisfaction and continued partnership with Mastercard.To excel in this position, you must have a proven track record of success in account management within the digital industry, with a deep understanding of digital payment platforms and technologies. You should also possess exceptional communication and leadership skills to effectively manage and motivate a high-performing team.If you are ready to take on a challenging and rewarding role at the forefront of digital innovation, we invite you to join our team and help us shape the future of payments.

1. Develop and implement strategic plans for the account management team to drive growth and success for Mastercard's digital solutions.
2. Serve as the main point of contact for key digital platform clients, building and maintaining strong relationships to ensure their satisfaction and continued partnership with Mastercard.
3. Monitor and analyze market trends, competitor strategies, and customer needs to identify opportunities for growth and improvement.
4. Collaborate with cross-functional teams to develop and execute account management strategies aligned with business objectives.
5. Provide leadership and guidance to the account management team, setting clear goals and expectations to ensure their success.
6. Manage and resolve any issues or concerns raised by clients, ensuring timely and effective resolution.
7. Develop and maintain a deep understanding of digital payment platforms and technologies to effectively communicate and advise clients on solutions that meet their needs.
8. Ensure the account management team is delivering exceptional customer service and support to clients at all times.
9. Conduct regular performance evaluations and provide feedback to the account management team to drive continuous improvement.
10. Stay updated on industry developments and best practices in digital payments to identify new opportunities and trends for Mastercard's digital solutions.
11. Collaborate with sales and marketing teams to develop strategies to promote Mastercard's digital solutions and drive customer acquisition.
12. Develop and manage budgets for the account management team, ensuring efficient use of resources.
13. Represent Mastercard at industry events, conferences, and meetings to promote our digital solutions and build relationships with clients.
14. Adhere to all company policies and procedures, including compliance with relevant regulations and laws.
15. Continuously strive to improve processes and procedures to enhance the overall efficiency and effectiveness of the account management team.

According to JobzMall, the average salary range for a Director, Account Management, Digital Platforms in San Francisco, CA, USA is $130,000-$200,000 per year. This range can vary depending on the size and success of the company, as well as the individual's level of experience and skills. Some companies may also offer bonuses and other benefits as part of their compensation package.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.