Customer Technical Services Analyst I

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Are you looking for a dynamic and fast-paced environment where you can put your technical skills to use? If so, then we have the perfect opportunity for you! Mastercard is seeking a highly motivated Customer Technical Services Analyst I to join our team. As a member of our Customer Technical Services team, you will be responsible for providing technical support and assistance to our valued clients. Your expertise and dedication will play a crucial role in ensuring our customers have a seamless experience while using our products and services. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we want to hear from you!

1. Provide technical support and assistance to clients using Mastercard products and services.
2. Troubleshoot and resolve technical issues promptly and efficiently.
3. Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
4. Collaborate with cross-functional teams to resolve complex technical problems.
5. Maintain a strong understanding of Mastercard products and services and keep up-to-date with any updates or changes.
6. Keep detailed records of customer inquiries and resolutions in our CRM system.
7. Provide exceptional customer service by addressing and resolving customer concerns in a timely and professional manner.
8. Proactively identify and escalate any potential issues or trends to management.
9. Participate in training and development programs to continuously improve technical knowledge and skills.
10. Stay updated on industry trends and advancements to provide innovative solutions to customers.
11. Continuously improve processes and procedures to enhance the overall customer experience.
12. Adhere to company policies and procedures while handling customer inquiries and data.
13. Maintain a positive and customer-centric attitude at all times.
14. Collaborate with team members to achieve team goals and targets.
15. Demonstrate a strong commitment to providing excellent customer service.

According to JobzMall, the average salary range for a Customer Technical Services Analyst I in 02-738 Warsaw, Poland is between 6,000 PLN to 9,000 PLN per month. This equates to approximately $1,600 USD to $2,400 USD per month. However, this may vary based on the specific company, level of experience, and other factors.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.