Customer Technical Services Analyst I

At Mastercard, we believe in connecting and empowering individuals, businesses, and communities through innovative and secure payment solutions. As a Customer Technical Services Analyst I, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services. With your strong technical skills and customer-centric mindset, you will provide top-notch technical support to our valued clients. Join our dynamic team and be a part of driving the future of payments.

1. Provide technical support to customers via phone, email, and chat channels.
2. Troubleshoot and resolve technical issues related to Mastercard products and services.
3. Communicate with customers in a professional and courteous manner, ensuring a positive experience.
4. Collaborate with cross-functional teams to identify and address technical issues and improve customer experience.
5. Document and track customer inquiries and resolutions in a timely and accurate manner.
6. Stay up-to-date with Mastercard products and services, as well as industry trends and developments.
7. Continuously improve technical knowledge and skills through training and self-learning.
8. Act as a liaison between customers and internal teams to ensure timely and effective resolution of issues.
9. Identify and escalate complex technical issues to the appropriate team for further investigation and resolution.
10. Provide feedback and suggestions for product and service enhancements based on customer interactions.
11. Ensure compliance with company policies and procedures, and maintain confidentiality of sensitive customer information.
12. Contribute to a positive and collaborative team environment, promoting a customer-centric mindset.

According to JobzMall, the average salary range for a Customer Technical Services Analyst I in Carrickmines Great, Dublin 18, Ireland is €30,000-€40,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.