Customer Technical Analyst

Are you a tech-savvy problem solver with a passion for providing top-notch customer support? Look no further! Mastercard is seeking a highly motivated Customer Technical Analyst to join our dynamic team. As a Customer Technical Analyst, you will be responsible for providing technical support and troubleshooting for our valued customers. We are looking for individuals with a strong technical background, excellent communication skills, and a customer-centric mindset. Join us and be part of a global company that is revolutionizing the way the world pays.

1. Provide technical support: The primary responsibility of a Customer Technical Analyst is to provide technical support to customers who are experiencing technical difficulties with Mastercard products or services.
2. Troubleshoot issues: The Customer Technical Analyst will be responsible for identifying and troubleshooting technical issues reported by customers, utilizing their strong technical background and problem-solving skills.
3. Communicate effectively: The role requires excellent communication skills to effectively communicate technical information to customers in a clear and concise manner, both verbally and in writing.
4. Maintain customer satisfaction: It is the responsibility of the Customer Technical Analyst to ensure customer satisfaction by resolving technical issues promptly and efficiently, keeping customers informed throughout the process.
5. Collaborate with cross-functional teams: The role involves working closely with cross-functional teams such as product development, engineering, and operations to resolve technical issues and improve the overall customer experience.
6. Stay updated with product knowledge: The Customer Technical Analyst is expected to stay updated with the latest product offerings, features, and updates to provide accurate and timely technical support to customers.
7. Document and track technical issues: It is crucial for the Customer Technical Analyst to document and track all technical issues reported by customers, including the steps taken to resolve them, to ensure efficient troubleshooting in the future.
8. Provide training and guidance: The role may also involve providing training and guidance to customers on how to use Mastercard products and services, as well as troubleshooting common technical issues.
9. Identify opportunities for improvement: The Customer Technical Analyst is responsible for identifying opportunities for improvement in processes, products, and services based on customer feedback and experience.
10. Uphold company values: As a representative of Mastercard, the Customer Technical Analyst is expected to uphold the company's values and maintain a customer-centric mindset in all interactions with customers.

According to JobzMall, the average salary range for a Customer Technical Analyst in Pune, Maharashtra, India is between Rs. 3,00,000 to Rs. 6,00,000 per year. However, this can vary depending on factors such as the company, location, experience, and skills of the individual. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is also important to note that the salary range may change over time due to market conditions and other factors.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.