Customer Success Manager Team Lead, Specialised Product Delivery
Welcome to Mastercard, where we are dedicated to creating a world beyond cash for our customers. We are looking for a driven and experienced Customer Success Manager Team Lead to join our Specialised Product Delivery team. As the leader of this team, you will play a crucial role in ensuring the successful implementation and delivery of our specialised products to our clients. If you have a passion for customer success, strong leadership skills, and a deep understanding of product delivery, then we want to hear from you. Join us and be a part of shaping the future of payments.
- Lead and manage the Customer Success Manager team within the Specialised Product Delivery department.
- Oversee the implementation and delivery of specialised products to clients, ensuring a seamless and successful process.
- Develop and maintain strong relationships with clients, acting as their primary point of contact for any product-related inquiries or issues.
- Collaborate with cross-functional teams to identify and address any potential roadblocks in the product delivery process.
- Utilize your strong leadership skills to motivate and inspire the team to achieve their goals and deliver exceptional results.
- Monitor and analyze team performance metrics, providing regular updates and recommendations for improvement.
- Stay up-to-date on industry trends and best practices in product delivery to continuously enhance the team's processes and strategies.
- Act as a subject matter expert on Mastercard's specialised products, providing guidance and support to both clients and team members.
- Conduct regular training and development sessions for the team to ensure they are equipped with the necessary knowledge and skills to deliver exceptional customer success.
- Represent Mastercard in a professional and positive manner, embodying the company's values and mission to create a world beyond cash.
Minimum Of 5 Years Of Experience In Customer Success Management, With At Least 2 Years In A Leadership Or Team Lead Role.
Strong Understanding Of Product Delivery Processes And Methodologies, With A Track Record Of Successfully Leading Teams In Delivering Specialized Products To Customers.
Excellent Communication And Customer Relationship Management Skills, With The Ability To Effectively Collaborate And Negotiate With Both Internal And External Stakeholders.
Proven Ability To Analyze Data And Metrics To Identify Areas Of Improvement And Develop Strategies To Enhance Customer Satisfaction And Retention.
Bachelor's Degree In Business, Marketing, Or A Related Field, With A Preference For Candidates With A Background In The Financial Services Industry.
Customer Relationship Management
Communication Skills
Data Analysis
Team Management
Technical Support
Project coordination
Problem-Solving
product implementation
Cross-Functional Collaboration
Client Onboarding
Product Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Manager Team Lead, Specialised Product Delivery in Angel Ln, London EC4R 3AB, UK is £50,000 to £70,000 per year. This can vary depending on the specific company, industry, and level of experience. Additional factors such as bonuses, benefits, and location can also impact the salary range.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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