Customer Success Manager, Specialised Product Delivery
At Mastercard, we believe in delivering exceptional products and services to our clients. As a Customer Success Manager for our specialised product delivery team, you will play a crucial role in ensuring our clients have a seamless and successful experience with our products. You will be the main point of contact for our clients and will work closely with them to understand their needs, provide support, and ultimately drive business growth. We are looking for a highly motivated and customer-centric individual with strong communication and problem-solving skills. If you are passionate about delivering excellence and thrive in a fast-paced environment, we would love to hear from you.
- Serve as the main point of contact for clients, building and maintaining strong relationships to ensure their satisfaction with our products
- Understand client needs and provide personalized support and solutions to address their specific requirements
- Collaborate with internal teams to ensure smooth and timely delivery of products to clients
- Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement
- Actively listen to client feedback and work to address any issues or concerns that arise
- Develop and implement strategies to drive business growth and increase client retention
- Provide training and support to clients on our products, including conducting product demos and providing resources
- Act as a liaison between clients and internal teams, communicating client needs, feedback, and concerns to ensure continuous improvement of our products and services
- Stay up-to-date on industry trends and developments to provide clients with the best possible experience
- Analyze data and metrics to evaluate client usage and identify opportunities for upselling and cross-selling products
- Collaborate with sales teams to identify potential new clients and assist with onboarding and implementation of new products for existing clients.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients.
Minimum Of 3-5 Years Of Experience In A Customer Success Or Account Management Role, Preferably In The Technology Or Financial Services Industry.
Strong Understanding Of Mastercard's Products And Services, As Well As The Broader Payments Industry.
Proven Track Record Of Successfully Delivering Specialized Products To Customers, Including Managing The Implementation Process And Providing Ongoing Support And Guidance.
Communication Skills
Project Management
Data Analysis
Account Management
Relationship Building
Team collaboration
customer satisfaction
Problem-Solving
Strategic
Technical Knowledge
Product Expertise
Training And Coaching
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Customer Success Manager, Specialised Product Delivery in Paris, France is €40,000 to €60,000 per year. However, this can vary depending on the specific company, experience level, and other factors.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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