Customer Success Manager, Specialised Product Delivery
Welcome to Mastercard, a leading global technology company in the payments industry. We are looking for a passionate and customer-centric individual to join our team as a Customer Success Manager for Specialised Product Delivery. This role is crucial in ensuring our customers' success in using our specialized products and solutions, and driving their business growth. As a Customer Success Manager, you will have the opportunity to work closely with our clients, understand their needs and challenges, and provide tailored solutions to help them achieve their goals. If you are a driven and empathetic individual with a strong understanding of the payments industry and a track record of delivering exceptional customer service, we would love to hear from you. Keep reading to see if you have what it takes to excel in this role.
- Build and maintain strong relationships with assigned customers to understand their needs and challenges in using specialized products and solutions.
- Act as the main point of contact for customers, providing timely and effective communication and support.
- Work closely with internal teams to ensure smooth delivery and implementation of specialized products and solutions for customers.
- Proactively identify opportunities for upselling and cross-selling specialized products and solutions to customers.
- Analyze customer data and provide insights to help drive their business growth and success.
- Create and deliver customized training and support materials to customers to increase their understanding and usage of specialized products and solutions.
- Conduct regular check-ins and reviews with customers to ensure satisfaction and address any concerns or issues.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer satisfaction and retention.
- Stay up-to-date with industry trends and developments to provide valuable insights and recommendations to customers.
- Represent the company at industry events and conferences, showcasing our specialized products and solutions and building brand awareness.
Strong Understanding Of The Product: The Ideal Candidate Should Possess A Deep Understanding Of The Product And Its Features. They Should Be Able To Quickly Identify And Troubleshoot Customer Issues Related To The Product.
Excellent Communication Skills: A Customer Success Manager Is Responsible For Building And Maintaining Relationships With Clients. Strong Communication Skills Are Essential To Effectively Communicate Product Updates, Address Customer Concerns, And Provide Guidance On Product Usage.
Project Management Experience: As A Specialized Product Delivery Manager, The Candidate Should Have Experience In Managing Projects From Start To Finish. They Should Be Able To Handle Multiple Projects Simultaneously And Ensure Timely Delivery Of Products To Clients.
Technical Expertise: A Strong Technical Background Is Crucial For A Customer Success Manager In Specialized Product Delivery. The Candidate Should Have Experience Working With Different Software And Technical Tools, And Be Able To Understand And Explain Complex Technical Concepts To Clients.
Problem-Solving Skills: A Successful Customer Success Manager Should Have Excellent Problem-Solving Skills To Identify And Resolve Customer Issues Quickly. They Should Be Able To Think Creatively And Come Up With Innovative Solutions To Deliver Exceptional Customer Service.
Customer Relationship Management
Communication Skills
Project Management
Data Analysis
Product knowledge
Team Leadership
Problem-Solving
Cross-Functional Collaboration
Technical Expertise
Client Advocacy
Training And
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Manager, Specialised Product Delivery in Stockholm, Sweden is approximately 45,000–60,000 SEK per month. This equates to approximately $5,200–$6,900 USD per month. However, salaries may vary depending on the company, experience level, and other factors.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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