Customer Success Manager, Email Marketing- Dynamic Yield

"Are you a skilled and passionate Customer Success professional with a strong background in email marketing? Are you looking for a new opportunity to join a dynamic team and make a meaningful impact? Look no further! Mastercard is seeking a talented Customer Success Manager for our Email Marketing division, powered by Dynamic Yield. In this role, you will have the opportunity to work closely with our clients, ensuring their success and satisfaction with our cutting-edge email marketing solutions. We are looking for a proactive and driven individual with excellent communication skills and a deep understanding of email marketing strategies. If you are ready to take on a challenging and rewarding role, we want to hear from you!"

1. Develop and maintain strong relationships with clients, acting as their main point of contact for all email marketing needs.
2. Collaborate with internal teams to ensure successful implementation and execution of email marketing strategies.
3. Conduct regular check-ins and reviews with clients, providing support, guidance, and recommendations for improvements.
4. Act as a subject matter expert on email marketing best practices and industry trends.
5. Proactively identify opportunities for upselling and cross-selling our email marketing solutions to clients.
6. Troubleshoot and resolve any issues or challenges that may arise during the implementation or execution of email marketing campaigns.
7. Analyze and report on the success and performance of email marketing campaigns, providing insights and recommendations for future improvements.
8. Stay up-to-date on the latest developments and updates in the email marketing industry, and use this knowledge to enhance our offerings and services.
9. Act as a liaison between clients and our product development team, providing valuable feedback and suggestions for product enhancements.
10. Continuously monitor client satisfaction and address any concerns or issues in a timely and effective manner.
11. Train and educate clients on how to effectively use our email marketing solutions and tools.
12. Collaborate with sales and marketing teams to develop and implement strategies for acquiring new clients and retaining existing ones.
13. Represent Mastercard and Dynamic Yield at industry events, conferences, and trade shows.
14. Maintain accurate and up-to-date records of client interactions and progress.
15. Continuously strive to improve customer success processes and procedures within the company.

According to JobzMall, the average salary range for a Customer Success Manager, Email Marketing- Dynamic Yield in New York, NY 10016, USA is $80,000-$120,000 per year. However, this can vary depending on factors such as the company, experience level, and additional skills or certifications.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.