
Customer Experience and Engagement Analyst
Promotes customer-centric mindset in daily project activities. Prioritizes and completes numerous tasks, schedules, and projects simultaneously. Supports senior colleagues in preparation of presentations and communications to be delivered to senior leaders. May provide guidance to less experienced team members. Supports large or cross-functional projects, typically working on a specific work stream or activity with multiple stakeholders. Performs, updates and maintains existing reports and processes, including Service Level Agreement management. Assists with the implementation of initiatives to deliver on risk goals, policies & procedures and compliance efforts. Supports special projects as requested; provides ad-hoc support to management.
Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis
Experience navigating the organization to find internal resources and solutions
Self manages priorities and time to ensure successful deliverables
Experience contributing to customer experience and engagement projects
MS Word
MS Access
Time Management Skills
MS Excel skills
MS PowerPoint Skills
Project Management & Optimization
Results Oriented
Verbal communication
Detail Oriented
Prioritizing skills
written communication
Multitasking Skills
Adaptability
Problem-Solving
Highly-Motivated Self-Starter
According to JobzMall, the average salary range for a Customer Experience and Engagement Analyst in 2200 Master Card Blvd, O'Fallon, MO 63368, USA is between $34,000 and $62,000. The actual salary may vary depending on experience, qualifications, and other factors.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.

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