Consumer Support Analyst

Investigates and resolves consumer product/service issues, concerns and requests according to established policies and procedures as well as guidance from more senior resources (as needed). Serves as a subject matter expert capable of formulating solutions to consumer issues through simulation and cross work stream collaboration. Escalates complex or unusual consumer product/service inquires and issues to appropriate senior resources. Contributes to development of new product or product enhancement service as well as process improvement efforts and initiatives associated with optimization of resources and consumer support delivery. Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services within a particular discipline. Provides guidance to less experienced team members.

According to JobzMall, the average salary range for a Consumer Support Analyst in 2200 Master Card Blvd, O'Fallon, MO 63368, USA is $45,000 - $60,000. This can vary depending on a variety of factors, such as the individual's experience, qualifications, and the company offering the job.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.