Mastercard

Analyst, Franchise Services - Customer Onboarding

Mastercard
New York, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a detail-oriented individual with a passion for analyzing data and driving business growth? Do you thrive in a fast-paced and dynamic environment? If so, then we have an exciting opportunity for you to join our team as an Analyst, Franchise Services - Customer Onboarding at Mastercard.As an Analyst, you will play a critical role in supporting the onboarding process for our franchise customers, ensuring a seamless and efficient experience. Your sharp analytical skills and ability to identify trends and insights will help us drive strategic decision making and enhance the overall customer experience.To be successful in this role, you must have a minimum of 2 years of experience in data analysis or a related field. A Bachelor's degree in Business, Finance, or a related field is also required. Additionally, we are looking for someone who is a team player, has excellent communication skills, and is able to multitask and prioritize effectively.If you are ready to take on a challenging and rewarding role with a global leader in the payments industry, then we want to hear from you. Join our team at Mastercard and be a part of shaping the future of payments.

  1. Conduct data analysis to support the onboarding process for franchise customers.
  2. Identify trends and insights in customer data to drive strategic decision making.
  3. Collaborate with cross-functional teams to ensure a seamless and efficient onboarding experience for customers.
  4. Utilize strong analytical skills to make recommendations for process improvements and enhancements.
  5. Communicate effectively with internal and external stakeholders to provide updates on customer onboarding progress.
  6. Prioritize and manage multiple onboarding projects simultaneously.
  7. Ensure compliance with company policies and procedures during the onboarding process.
  8. Maintain accurate and detailed documentation of customer onboarding activities.
  9. Participate in team meetings and contribute innovative ideas for improving the overall customer experience.
  10. Stay updated on industry trends and best practices related to customer onboarding.
  11. Act as a subject matter expert for franchise services and customer onboarding.
  12. Provide training and guidance to new team members as needed.
  13. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing customers.
  14. Assist with resolving any issues or concerns related to customer onboarding.
  15. Continuously monitor and evaluate the effectiveness of the onboarding process and make recommendations for improvements.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Strong Analytical And Problem-Solving Skills: The Ideal Candidate Should Possess Excellent Analytical Skills To Effectively Analyze Data And Identify Trends And Patterns. They Should Also Be Able To Use This Data To Develop Actionable Insights And Recommendations.

  • Knowledge Of Franchise Services: A Solid Understanding Of Franchise Services And Its Impact On Customer Onboarding Is Essential For This Role. The Candidate Should Have Knowledge Of The Latest Industry Trends And Best Practices.

  • Excellent Communication Skills: As An Analyst, Franchise Services, The Individual Will Be Required To Communicate Complex Information And Insights To Various Stakeholders. Strong Communication Skills, Both Written And Verbal, Are Crucial For This Role.

  • Attention To Detail: The Candidate Should Have A Keen Eye For Detail And The Ability To Identify Discrepancies Or Errors In Data. They Should Also Be Able To Maintain Accurate Records And Documentation.

  • Team Player: As Part Of The Franchise Services Team, The Analyst Will Be Required To Collaborate With Various Cross-Functional Teams. The Candidate Should Be A Team Player With Strong Interpersonal Skills And The Ability To Work Effectively In A Fast-Paced Environment.

Required Skills

  • Quality Assurance

  • Communication Skills

  • Project Management

  • Data Analysis

  • Time Management

  • Problem Solving

  • customer service

  • Relationship Management

  • Training and Development

  • Onboarding Process

  • Franchise Support

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Analyst, Franchise Services - Customer Onboarding in New York, NY, USA is $58,000 - $90,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Additional Information
Mastercard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 8th, 2024
Apply BeforeApril 11th, 2026
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About Mastercard

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.

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