Customer Service Representative

Join our dynamic and fast-paced team at Massimo Dutti as a Customer Service Representative. We are seeking individuals who are passionate about providing exceptional service to our valued customers. As a Customer Service Representative, you will play a crucial role in ensuring our customers have a positive experience with our brand. If you have a friendly and approachable personality, excellent communication skills, and a strong attention to detail, we would love to have you on our team. Previous experience in a customer service role is preferred but not required. Come be a part of our growing company and make a difference in the lives of our customers.

1. Provide exceptional customer service to all Massimo Dutti customers.
2. Serve as the primary point of contact for customers, responding to inquiries and resolving any issues in a timely and professional manner.
3. Maintain a thorough understanding of Massimo Dutti products and services in order to effectively assist customers.
4. Handle a high volume of customer interactions through various channels, including phone, email, and social media.
5. Build and maintain strong relationships with customers to ensure a positive and personalized experience.
6. Utilize active listening skills to understand and address customer needs and concerns.
7. Collaborate with other team members to resolve complex customer issues.
8. Keep accurate and detailed records of customer interactions and transactions.
9. Stay up-to-date on company policies, procedures, and promotions.
10. Continuously strive to meet and exceed customer satisfaction goals.
11. Assist in identifying areas for improvement in the customer service process.
12. Contribute to a positive and welcoming work environment.
13. Participate in training and development opportunities to improve customer service skills.
14. Adhere to company standards and guidelines for professionalism and quality service.
15. Continuously represent the Massimo Dutti brand in a positive and professional manner.

According to JobzMall, the average salary range for a Customer Service Representative in Athens, Greece is approximately €16,000 to €18,000 per year. This can vary depending on the specific company, industry, and level of experience. Some companies may offer additional benefits such as bonuses or commission, which can increase the overall salary. It is also important to note that cost of living in Athens may be lower or higher compared to other cities, which can also impact the salary range.

Massimo Dutti, a member of the Inditex Group, was established in 1985 and later acquired by Inditex in 1991. The brand has since expanded to over 700 stores across more than 69 countries worldwide. Initially focusing on men's fashion, Massimo Dutti launched its women's fashion line in 1995, encompassing a wide range of styles from urban to casual wear. This expansion has allowed the brand to solidify its position as a growing force in the fashion industry, both nationally and internationally, now employing more than 9,000 people.