Massachusetts Institute of Technology

Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the Massachusetts Institute of Technology Police Department! We are looking for a detail-oriented and quick-thinking individual to join our team as a Police Dispatcher. As the first point of contact for emergency and non-emergency calls, you will play a crucial role in providing essential support to our community. If you are a reliable and adaptable individual with excellent communication skills and the ability to remain calm under pressure, we encourage you to apply for this exciting opportunity. Join us in our mission to create a safe and secure environment at one of the world's leading academic institutions.

  1. Respond to all emergency and non-emergency calls in a timely and efficient manner.
  2. Gather and document accurate information from callers, including the nature and location of the emergency or incident.
  3. Dispatch appropriate personnel, such as police officers, firefighters, or medical services, to the scene as needed.
  4. Monitor and coordinate radio communications between officers and other emergency services.
  5. Utilize various computer systems and databases to access information and provide support during emergency situations.
  6. Remain calm and composed while handling high-stress situations and communicating with distressed or upset individuals.
  7. Maintain accurate and detailed records of all calls and dispatch activities.
  8. Handle confidential and sensitive information with discretion and professionalism.
  9. Maintain a strong understanding of department policies, procedures, and protocols.
  10. Continuously assess and prioritize incoming calls and dispatch resources accordingly.
  11. Collaborate with other members of the police department to ensure effective and efficient response to emergency situations.
  12. Provide excellent customer service by addressing community concerns and answering inquiries about department operations.
  13. Stay updated on current emergency response protocols and attend training sessions as required.
  14. Follow department guidelines and protocols for reporting and documenting any unusual or suspicious activity.
  15. Perform other duties as assigned by the department supervisor.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Requirement For The Position Of Police Dispatcher At Mit Is A High School Diploma Or Equivalent, Demonstrating A Basic Level Of Education And Competency.

  • Prior Experience In Emergency Dispatch: Candidates With Prior Experience In Emergency Dispatch, Preferably In A Law Enforcement Setting, Will Be Given Preference For The Position. This Experience Will Demonstrate An Understanding Of The Role And Responsibilities Of A Police Dispatcher.

  • Excellent Communication Skills: Effective Communication Is A Crucial Aspect Of The Job Of A Police Dispatcher. Candidates Should Possess Excellent Verbal And Written Communication Skills, As Well As The Ability To Communicate Clearly And Calmly In High-Stress Situations.

  • Ability To Multitask: Police Dispatchers Are Required To Handle Multiple Tasks Simultaneously, Including Answering Phone Calls, Coordinating Emergency Response, And Entering Data Into Computer Systems. The Ability To Multitask Efficiently And Effectively Is A Key Qualification For This Role.

  • Knowledge Of Emergency Procedures And Protocols: Candidates Should Have A Strong Understanding Of Emergency Procedures And Protocols, As Well As The Ability To Follow Them Accurately In High-Pressure Situations. This Knowledge Is Essential For Ensuring The Safety And Well-Being Of Individuals In Need Of Emergency Assistance.

Required Skills
  • Time Management

  • Multitasking

  • Crisis Management

  • Critical Thinking

  • Active listening

  • Computer

  • Problem-Solving

  • Team Coordination

  • Emergency Response

  • Decision-Making

  • Dispatch Protocols

  • Radio Operation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Critical thinking

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Police Dispatcher is $37,000-$49,000 per year. However, this can vary depending on factors such as location, experience, and the specific organization or agency the individual is employed by.

Additional Information
Massachusetts Institute of Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 19th, 2025
Apply BeforeSeptember 18th, 2025
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About Massachusetts Institute of Technology

The Massachusetts Institute of Technology (MIT) is a private land-grant research university in Cambridge, Massachusetts. Established in 1861, MIT has played a significant role in the development of many areas of modern technology and science. The mission of MIT is to advance knowledge and educate students in science, technology, and other areas of scholarship that will best serve the nation and the world. The Institute is committed to generating, disseminating, and preserving knowledge, and to working with others to bring this knowledge to bear on the world's great challenges. MIT is dedicated to providing its students with an education that combines rigorous academic study and the excitement of discovery with the support and intellectual stimulation of a diverse campus community. MIT seeks to develop in each member of the MIT community the ability and passion to work wisely, creatively, and effectively for the betterment of humankind.

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