Assistant Director Member Services and Operations AW

Welcome to the Massachusetts Institute of Technology, an institution renowned for its dedication to cutting-edge research and innovation. We are currently seeking a dynamic and experienced individual to join our team as the Assistant Director of Member Services and Operations for the Alumni Association. In this role, you will have the opportunity to contribute to the success of our esteemed alumni community, while utilizing your expertise in operations and member services. We are looking for a highly motivated and detail-oriented individual who is passionate about creating a positive impact and fostering strong relationships with our alumni. If you possess a strong background in member services and operations, and thrive in a fast-paced and collaborative environment, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies for enhancing the overall member experience for alumni of the Massachusetts Institute of Technology.
2. Manage and oversee all aspects of member services, including membership recruitment, retention, and engagement.
3. Maintain a high level of customer service and respond promptly to inquiries and concerns from alumni regarding membership and operations.
4. Collaborate with other departments and stakeholders to ensure the smooth functioning of operations and services related to the alumni community.
5. Monitor and analyze member data to identify trends and make recommendations for improving services and operations.
6. Develop and manage the budget for member services and operations, ensuring efficient use of resources and adherence to financial policies.
7. Plan and execute events and programs that engage and connect alumni, fostering a strong sense of community and pride in the institution.
8. Oversee the maintenance and updating of the alumni database, ensuring accuracy and completeness of records.
9. Develop and implement policies and procedures for membership and operations, ensuring compliance with institutional guidelines and industry standards.
10. Supervise and provide guidance to staff responsible for member services and operations, ensuring a high level of performance and professionalism.
11. Serve as a liaison between the Alumni Association and other departments to coordinate efforts and ensure alignment with overall institutional goals.
12. Stay informed of industry trends and best practices in member services and operations, and make recommendations for incorporating new strategies and technologies.
13. Collaborate with the marketing and communications team to develop and distribute promotional materials and communications to engage alumni and promote membership.
14. Represent the Alumni Association at events and conferences to promote membership and build relationships with potential members.
15. Continuously evaluate and assess the effectiveness of member services and operations, and make adjustments as needed to ensure the satisfaction and engagement of alumni.

According to JobzMall, the average salary range for a Assistant Director Member Services and Operations AW is $45,000 to $65,000 per year. However, salaries can vary depending on the specific job duties, location, and level of experience. Some Assistant Directors may also receive benefits such as health insurance and retirement plans. Additionally, bonuses and incentives may be offered based on performance.

The Massachusetts Institute of Technology (MIT) is a private land-grant research university in Cambridge, Massachusetts. Established in 1861, MIT has played a significant role in the development of many areas of modern technology and science. The mission of MIT is to advance knowledge and educate students in science, technology, and other areas of scholarship that will best serve the nation and the world. The Institute is committed to generating, disseminating, and preserving knowledge, and to working with others to bring this knowledge to bear on the world's great challenges. MIT is dedicated to providing its students with an education that combines rigorous academic study and the excitement of discovery with the support and intellectual stimulation of a diverse campus community. MIT seeks to develop in each member of the MIT community the ability and passion to work wisely, creatively, and effectively for the betterment of humankind.