Technical Writer Customer Success

At Mary Kay, we are looking for an experienced and passionate Technical Writer Customer Success to join our team. If you have a knack for customer service and a technical writing background, this could be the perfect role for you!As a Technical Writer Customer Success at Mary Kay, you’ll be responsible for creating and maintaining customer-facing documentation. You’ll also be responsible for helping customers understand our product offerings, troubleshooting technical problems, and providing timely customer support.To be successful in this role, you should have excellent writing skills, technical knowledge, and a customer-centric attitude. You should also have a keen eye for detail and be able to think quickly and creatively to solve customer issues.If you have the required qualifications and are looking for an opportunity to join a dynamic and growing team, we’d love to hear from you!

Responsibilities:

1. Create and maintain customer-facing documentation.
2. Assist customers in understanding product offerings and troubleshooting technical issues.
3. Provide timely customer support.
4. Ensure accuracy of customer-facing documents.
5. Think quickly and creatively to solve customer issues.
6. Respond to customer inquiries in a timely manner.
7. Demonstrate strong customer service skills.
8. Keep up-to-date with latest industry trends and best practices.
9. Monitor customer feedback and take appropriate action.
10. Proactively identify areas for improvement.

According to JobzMall, the average salary range for a Technical Writer Customer Success in Atlanta, GA, USA is $60,000 to $80,000 per year. This range is based on the salaries reported by various employers.

Mary Kay Inc. is an American privately owned multi-level marketing company. According to Direct Selling News, Mary Kay was the sixth largest network marketing company in the world in 2018, with a wholesale volume of US$3.25 billion.