Technical Writer Customer Success

Are you an experienced Technical Writer who is passionate about Customer Success? Mary Kay is seeking a skilled writer to join our team and help us create best-in-class documentation and content that will help our customers succeed. This is an exciting opportunity to use your writing skills to make a real impact on customer success and satisfaction.The successful candidate will have a thorough understanding of the technical writing process and a passion for creating engaging content to educate and inform customers. In this role, you'll be working closely with our Customer Success team to ensure our customers have the information they need to make the most of their Mary Kay experience.Requirements:• Bachelor’s degree in Technical Writing, English, Communications or a related field• At least 3 years of experience in a technical writing role• Excellent writing and communication skills, with a strong attention to detail• Ability to work independently and collaboratively to develop content for a variety of audiences• Proficiency with Microsoft Office Suite and content management systems• Knowledge of SEO best practicesIf you’re passionate about technical writing and customer success, we want to hear from you.

Responsibilites:

1. Write engaging technical content for Mary Kay’s customer success initiatives.
2. Collaborate with Customer Success team to develop documentation and material that meets customer needs.
3. Ensure that all content is up to date and accurate.
4. Edit and proofread technical documents and content to ensure accuracy.
5. Adapt content to different audiences and formats.
6. Utilize content management systems for organization and storage of content.
7. Stay current on industry trends and best practices in technical writing and customer success.
8. Monitor customer feedback and update content accordingly.
9. Ensure adherence to SEO best practices.
10. Develop and maintain a library of customer success content.

According to JobzMall, the average salary range for a Technical Writer Customer Success in Houston, TX, USA is between $58,000 and $105,000 per year. This is based on salaries submitted anonymously to JobzMall by Technical Writer Customer Success employees in Houston, TX, USA.

Mary Kay Inc. is an American privately owned multi-level marketing company. According to Direct Selling News, Mary Kay was the sixth largest network marketing company in the world in 2018, with a wholesale volume of US$3.25 billion.