Customer Collaboration Specialist

Welcome to Mars Incorporated, where we strive to make the world a better place for pets, people, and our planet. We are seeking a passionate and dynamic individual to join our team as a Customer Collaboration Specialist. In this role, you will play a key role in fostering strong relationships with our customers and driving collaborative efforts to enhance our products and services. We are looking for someone who is a natural problem solver, a strong communicator, and has a keen eye for detail. If you are ready to make a meaningful impact and be a part of a company that values collaboration, then we want to hear from you.

• Collaborate with internal teams such as sales, marketing, and product development to understand customer needs and preferences
• Serve as the main point of contact for customer inquiries, concerns, and feedback
• Build and maintain strong relationships with customers through regular communication and proactive problem-solving
• Conduct regular research and analysis to identify customer trends and preferences, and use this information to improve products and services
• Provide exceptional customer service by addressing and resolving any issues or complaints in a timely and professional manner
• Develop and implement customer collaboration strategies to increase customer satisfaction and retention
• Coordinate with cross-functional teams to ensure timely and accurate delivery of products and services to customers
• Prepare and present reports to management on customer feedback and collaboration efforts
• Stay up-to-date on industry trends and competitors to identify areas for improvement and potential collaboration opportunities
• Maintain accurate customer records and update relevant databases with customer information and interactions.

According to JobzMall, the average salary range for a Customer Collaboration Specialist in Chicago, IL, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the specialist is working in. Some companies may offer higher salaries or additional benefits for this role.

Mars Incorporated is an American global manufacturer of confectionery, pet food, and other food products and a provider of animal care services. Mars operates in five business segments around the world: Mars Wrigley Confectionary (headquartered in Chicago, Illinois, with US headquarters in Hackettstown and Newark, New Jersey), Petcare (Zaventem, Belgium; Poncitlán and Jalisco, Mexico; Querétaro, Mexico), Food (Rancho Dominguez, California), Drinks (West Chester, Pennsylvania), and Symbioscience (Germantown, Maryland), the company's life sciences division.