Manpower is conducting a search for an IT Helpdesk Specialist for a three to 6 month contract. Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicates updates to users that have been or may be affected by a problem. Follows up with users after problems have been resolved. Applies help desk tracking software to present recommendations and improvements for user systems. Initiates onboarding procedures for new users into the system. Ensures response times are quick and effective to appropriately resolve requests. Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service or software issue.
2+ years of related experience
Ability to escalate issues to IT management team as needed to ensure timely customer satisfaction
Documentation
Time Management Skills
Troubleshooting hardware/software issues
Desktop maintenance and setup
Team player
Verbal communication
Prioritizing skills
written communication
Attention to detail
Adaptability
Problem-Solving
mulit-tasking
According to JobzMall, the average salary range for a IT Helpdesk Specialist in Corona, CA, USA is $47,717 - $63,918 per year. This salary range is based on a combination of employer postings and third-party data. Salaries may vary depending on the employer, job responsibilities, skills, experience, and other factors.
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ManpowerGroup is a Fortune 500 American multinational corporation headquartered in Milwaukee, Wisconsin. Founded in 1948 by Elmer Winter and Aaron Scheinfeld, ManpowerGroup is the third-largest staffing firm. ManpowerGroup interviewed nearly 59,000 employers across 43 countries and territories.
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