Lyft

Staff Product Manager, Trust & Safety

Lyft
New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about creating a safe and trustworthy environment for customers and drivers? Do you have a strong background in product management and a deep understanding of trust and safety policies? If so, we have the perfect opportunity for you. Join our team at Lyft as a Staff Product Manager for Trust & Safety and play a crucial role in shaping the future of our company. In this role, you will use your expertise to develop and implement policies and strategies that ensure the safety and security of everyone in the Lyft community. If you're ready to make a meaningful impact and drive positive change, we'd love to hear from you.

  1. Develop and implement trust and safety policies and strategies for the Lyft community.
  2. Collaborate with cross-functional teams to ensure that trust and safety policies are integrated into product development and operations.
  3. Conduct research and analysis to identify potential risks and areas for improvement in the Lyft platform.
  4. Communicate and educate internal teams on trust and safety policies and procedures.
  5. Monitor and evaluate the effectiveness of existing trust and safety measures and make recommendations for improvements.
  6. Stay updated on industry trends and best practices related to trust and safety.
  7. Work closely with legal and compliance teams to ensure compliance with local and federal regulations.
  8. Act as a subject matter expert on trust and safety matters, providing guidance and support to other team members.
  9. Develop and maintain relationships with law enforcement and other external partners to address safety concerns.
  10. Continuously assess and enhance the customer and driver experience in regards to trust and safety.
  11. Lead and mentor a team of product managers and analysts working on trust and safety initiatives.
  12. Drive data-driven decision making by setting clear metrics and objectives for trust and safety initiatives.
  13. Represent Lyft in industry events and conferences related to trust and safety.
  14. Foster a culture of safety and trust within the Lyft community.
  15. Continuously evaluate and improve processes and procedures related to trust and safety.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Extensive Experience In Product Management: A Successful Candidate For This Role Should Have A Minimum Of 5 Years Of Experience In Product Management, With A Proven Track Record Of Delivering Successful Products In The Tech Industry.

  • In-Depth Knowledge Of Trust And Safety Best Practices: The Staff Product Manager Should Have A Strong Understanding Of Trust And Safety Principles And Best Practices, Particularly In The Context Of A Transportation Or Sharing Economy Company.

  • Strong Analytical And Data-Driven Mindset: This Role Will Involve Making Data-Informed Decisions And Measuring The Impact Of Product Changes. The Ideal Candidate Should Have Excellent Analytical Skills And Be Comfortable Working With Large Datasets.

  • Excellent Communication And Collaboration Skills: As A Staff Product Manager, The Candidate Will Be Expected To Work Closely With Cross-Functional Teams, Including Engineering, Design, And Operations. Strong Communication And Collaboration Skills Are Essential For Success In This Role.

  • Strategic Thinking And Problem-Solving Abilities: The Staff Product Manager Will Be Responsible For Setting The Long-Term Vision For Trust And Safety Products At Lyft. Therefore, The Candidate Should Be Able To Think Strategically And Have A Track Record Of Developing Innovative Solutions To Complex Problems.

Required Skills

  • Risk Management

  • Data Analysis

  • Crisis Management

  • Policy Development

  • Fraud detection

  • trust building

  • product strategy

  • Compliance monitoring

  • Cross-Functional Collaboration

  • Investigative Techniques

  • User Safety

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Staff Product Manager, Trust & Safety in New York, NY, USA is between $114,000 and $152,000 per year.

Additional Information
Lyft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 8th, 2025
Apply BeforeApril 11th, 2026
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About Lyft

Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.

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