Product Manager, Rider Experience
Welcome to Lyft, where we are dedicated to transforming the way people move around their communities through our innovative ride-sharing platform. As a Product Manager for Rider Experience, you will play a crucial role in shaping the overall user experience for our riders. We are looking for a passionate and driven individual who is able to think creatively and strategically to improve our product and ultimately provide our riders with the best possible experience. If you are a team player with a strong understanding of product development and a knack for identifying and solving customer pain points, this role may be the perfect fit for you. Join us in our mission to provide safe, reliable, and convenient transportation for all.
- Develop and implement strategies to improve the overall rider experience on the Lyft platform.
- Conduct market research and gather feedback from riders to identify pain points and areas for improvement.
- Collaborate with cross-functional teams, including design, engineering, and operations, to develop and launch new features and enhancements.
- Analyze data and metrics to track the success of new features and identify areas for further improvement.
- Stay up-to-date on industry trends and competitor offerings to ensure that Lyft remains at the forefront of the ride-sharing market.
- Work closely with the operations team to ensure that rider experience initiatives align with business goals and objectives.
- Communicate product updates and changes to stakeholders and gather feedback to continuously improve the rider experience.
- Develop and maintain a deep understanding of Lyft’s products, services, and overall business to inform product decisions.
- Collaborate with the marketing team to develop and implement campaigns to promote new features and drive rider engagement.
- Act as a representative for the rider experience team, advocating for the needs and wants of riders within the company.
Experience In Product Management: A Strong Background In Product Management Is Essential For A Product Manager, Rider Experience At Lyft. This Includes Experience In Developing And Launching Successful Products, As Well As Managing Product Lifecycles And Roadmaps.
Knowledge Of The Ridesharing Industry: A Deep Understanding Of The Ridesharing Industry And Market Trends Is Crucial For A Product Manager, Rider Experience At Lyft. This Includes Knowledge Of Competitor Products And Services, As Well As An Understanding Of Customer Needs And Preferences.
Data-Driven Decision Making: A Product Manager, Rider Experience At Lyft Should Have A Strong Data And Analytical Mindset, With The Ability To Use Data To Inform Product Strategy And Make Data-Driven Decisions. This Includes Experience With Data Analysis Tools And Techniques, As Well As The Ability To Translate Data Into Actionable Insights.
Strong Communication And Collaboration Skills: As A Product Manager, Rider Experience At Lyft, Strong Communication And Collaboration Skills Are Essential. This Includes The Ability To Work Cross-Functionally With Teams Such As Engineering, Design, And Marketing, As Well As Effectively Communicate With Stakeholders At All Levels.
Passion For Customer Experience: A Successful Product Manager, Rider Experience At Lyft Should Have A Passion For Creating Exceptional Customer Experiences. This Includes A Strong Understanding Of User-Centered Design Principles, As Well As The Ability To Identify And Prioritize Customer Needs And Pain Points.
Communication Skills
Project Management
Data Analysis
Market Research
Problem Solving
Agile Methodology
User Research
Competitive analysis
customer satisfaction
product strategy
User Experience (UX)
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Product Manager, Rider Experience in New York, NY, USA is $100,000 to $160,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some Product Manager, Rider Experience positions may offer additional benefits such as bonuses, stock options, and other incentives.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started