Lyft

Director, Trust & Safety Policy

Lyft
Washington, DC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As the Director of Trust & Safety Policy at Lyft, you will play a crucial role in shaping and enforcing our company's policies to ensure the safety and well-being of our riders and drivers. We are looking for a highly motivated and experienced individual who is passionate about creating a safe and trustworthy community for all. Join our dynamic team and help us maintain our commitment to providing a reliable and secure transportation experience. To excel in this role, you must have a strong background in policy development, excellent communication skills, and a deep understanding of safety protocols. If you're ready to make a meaningful impact and drive positive change in the transportation industry, we want to hear from you!

  1. Develop and implement policies and procedures that promote safety and trust within the Lyft community.
  2. Stay updated on industry trends and best practices for trust and safety policies.
  3. Collaborate with cross-functional teams to ensure policies are consistent across all departments.
  4. Conduct regular audits and reviews of policies to identify areas for improvement.
  5. Monitor and analyze data related to safety incidents and take proactive measures to prevent future occurrences.
  6. Work closely with the legal team to ensure all policies are compliant with relevant laws and regulations.
  7. Communicate policy updates and changes to relevant stakeholders and ensure proper understanding and implementation.
  8. Develop and deliver training programs for employees and contractors on safety protocols and policies.
  9. Investigate and respond to safety-related complaints and incidents, taking appropriate actions to address any issues.
  10. Represent Lyft in industry meetings and conferences related to trust and safety policies.
  11. Monitor and enforce compliance with policies by conducting regular checks and implementing disciplinary actions when necessary.
  12. Continuously assess and improve the effectiveness of trust and safety policies through data analysis and feedback from stakeholders.
Where is this job?
This job is located at Washington, DC, USA
Job Qualifications

  • Extensive Knowledge Of Trust And Safety Policies: The Ideal Candidate Should Have A Deep Understanding Of Trust And Safety Policies And Best Practices In The Tech Industry. They Should Be Able To Develop And Implement Policies That Ensure The Safety And Well-Being Of Both Riders And Drivers.

  • Leadership Skills: As A Director, Trust And Safety Policy, The Candidate Will Be Responsible For Managing A Team And Leading Them Towards Achieving The Company's Goals. They Should Possess Strong Leadership Skills, Including The Ability To Mentor And Motivate Team Members, As Well As Make Difficult Decisions When Needed.

  • Analytical And Problem-Solving Abilities: The Candidate Should Have Strong Analytical Skills And Be Able To Use Data To Identify Potential Safety Risks And Develop Solutions To Mitigate Them. They Should Also Be Able To Think Critically And Make Sound Decisions In High-Pressure Situations.

  • Communication And Collaboration Skills: A Director, Trust And Safety Policy Will Need To Work Closely With Various Departments Within The Company, Including Legal, Compliance, And Product Teams. The Candidate Should Have Excellent Communication And Collaboration Skills To Effectively Work With Cross-Functional Teams.

  • Experience In Trust And Safety: The Ideal Candidate Should Have A Proven Track Record Of Developing And Implementing Trust And Safety Policies In A Fast-Paced And Dynamic Environment. They Should Have Experience In Dealing With Complex Issues And Managing Crises Effectively. Previous Experience In A Similar Role At A Similar Company Is Highly Desirable.

Required Skills

  • Risk Management

  • Strategic Planning

  • Data Analysis

  • Crisis Management

  • Team Leadership

  • Policy Development

  • Stakeholder engagement

  • Compliance monitoring

  • Regulatory Knowledge

  • Incident

  • Safety Training

  • Policy Enforcement

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, Trust & Safety Policy in Washington, DC, USA is $134,000 - $179,000 per year. This salary range can vary depending on factors such as the specific company, years of experience, and level of education. Additionally, salary can also be impacted by bonuses, benefits, and other forms of compensation.

Additional Information
Lyft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 8th, 2025
Apply BeforeJuly 20th, 2025
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About Lyft

Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.

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