Social Media Community Manager
Welcome to the world of Lowe's! As a Social Media Community Manager, you will have the unique opportunity to be the voice of one of the leading home improvement retailers in the country. We are seeking a passionate and creative individual who is experienced in managing social media communities and engaging with customers online. Your role will be crucial in building and maintaining a positive online presence for Lowe's, as well as fostering a strong sense of community among our customers. If you are a social media savvy individual with excellent communication skills and a deep understanding of online community management, we would love to have you on our team! Keep reading to learn more about the qualifications we are looking for in our ideal candidate.
- Manage and monitor Lowe's social media accounts, including but not limited to Facebook, Twitter, Instagram, and LinkedIn
- Create and curate engaging content for social media platforms that aligns with Lowe's brand and values
- Respond to customer inquiries, comments, and concerns in a timely and professional manner
- Foster a positive and welcoming online community for Lowe's customers by actively engaging with them and encouraging participation
- Develop and implement social media strategies and campaigns to increase brand awareness and engagement
- Analyze social media metrics and provide regular reports to track performance and make recommendations for improvement
- Stay up-to-date with social media trends and best practices to continuously improve Lowe's social media presence
- Collaborate with cross-functional teams to ensure consistency in messaging and branding across all social media platforms
- Monitor and address any potential social media crises or negative feedback in a timely and appropriate manner
- Train and educate other team members on social media best practices and guidelines
- Continuously seek out and engage with potential brand advocates and influencers to promote Lowe's products and services.
Experience Managing Social Media Platforms: Candidates Should Have A Strong Understanding Of Social Media Platforms Such As Facebook, Twitter, Instagram, And Linkedin. They Should Be Able To Create Engaging Content And Understand How To Use Each Platform Effectively To Reach Different Audiences.
Strong Communication Skills: As A Social Media Community Manager, The Candidate Will Be Responsible For Engaging With Customers And Responding To Inquiries Or Complaints. Therefore, Excellent Written And Verbal Communication Skills Are Essential For This Role.
Knowledge Of Social Media Analytics: The Ideal Candidate Should Be Able To Track And Analyze Social Media Metrics To Measure The Success Of Campaigns And Identify Areas For Improvement. This Requires A Strong Understanding Of Social Media Analytics Tools And The Ability To Interpret Data To Inform Future Strategies.
Customer Service Experience: Social Media Community Managers Are Often The First Point Of Contact For Customers, So Candidates Should Have Experience In Customer Service. They Should Be Able To Handle Both Positive And Negative Interactions With Customers In A Professional And Empathetic Manner.
Creativity And Strategic Thinking: In Order To Stand Out On Social Media, Lowe's Needs A Community Manager Who Can Think Outside The Box And Come Up With Creative Ideas For Engaging Content. They Should Also Be Able To Develop And Execute A Social Media Strategy That Aligns With The Company's Overall Goals And Objectives.
Crisis Management
Content Creation
customer service
Analytics
Brand management
Community building
Social media strategy
visual storytelling
Campaign planning
Audience Engagement
Influencer Relations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Social Media Community Manager in Mooresville, NC, USA is $39,000 - $59,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or organization the individual is working for. Additionally, location, industry, and job responsibilities can also impact salary.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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