Senior Claims Examiner

Welcome to Lowe's - where we believe in empowering our employees to reach their full potential and contribute to our success as a company. We are currently seeking a highly experienced and detail-oriented Senior Claims Examiner to join our team. As a Senior Claims Examiner, you will play a crucial role in ensuring the accuracy and efficiency of our claims processing. We are looking for a dedicated individual with strong analytical skills and a passion for delivering exceptional customer service. If this sounds like you, we would love for you to apply and become a part of our growing family at Lowe's. Here are the qualifications we are looking for in our ideal candidate:

1. Process and review complex claims in a timely and accurate manner, ensuring compliance with company policies and procedures.
2. Communicate with customers, suppliers, and internal teams to gather necessary information and provide updates on claims status.
3. Analyze claim data and investigate discrepancies to determine root cause and recommend solutions for process improvement.
4. Maintain thorough and organized documentation of claims, including supporting evidence and communication records.
5. Collaborate with other departments, such as finance and legal, to resolve complex or high-value claims.
6. Mentor and train junior claims examiners, providing guidance and support to ensure consistent and accurate claims processing.
7. Monitor trends in claims data and provide insights to management for decision making and risk mitigation.
8. Stay up-to-date on industry regulations and changes in policies and procedures related to claims processing.
9. Develop and maintain relationships with external partners, such as insurance companies and legal entities, to ensure efficient and effective claims resolution.
10. Identify and implement process improvements to streamline claims processing and increase efficiency.
11. Adhere to strict confidentiality guidelines and handle sensitive information with discretion.
12. Participate in team meetings and provide regular reports on claims processing metrics and performance.
13. Handle escalated customer inquiries and complaints with a high level of professionalism and customer service.
14. Conduct quality assurance checks on claims processed by junior examiners to ensure accuracy and compliance.
15. Collaborate with cross-functional teams to develop and implement training programs for claims processing and customer service.

According to JobzMall, the average salary range for a Senior Claims Examiner in Mooresville, NC, USA is $65,000 - $85,000 per year. This can vary depending on factors such as the specific company, years of experience, and additional skills and certifications.

Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.