Are you a natural leader with a passion for efficiency and customer satisfaction? Then we have the perfect opportunity for you! Lowe's is currently seeking a highly motivated and organized individual to join our team as a Fulfillment Team Lead. As the leader of our fulfillment team, you will play a crucial role in ensuring that our customers receive their orders accurately and on time. If you possess strong leadership skills, a drive for excellence, and a customer-centric mindset, we encourage you to apply for this exciting position.
- Lead and manage the fulfillment team to ensure efficient and accurate order processing.
- Monitor and track team performance to meet and exceed productivity goals.
- Develop and implement strategies to improve efficiency and customer satisfaction.
- Train and mentor team members to ensure they are equipped with necessary skills to perform their duties effectively.
- Plan and assign work schedules for team members to meet daily and weekly order fulfillment targets.
- Conduct regular performance evaluations and provide feedback to team members to promote growth and development.
- Collaborate with other departments, such as inventory and shipping, to ensure smooth and timely order fulfillment.
- Maintain inventory accuracy and report any discrepancies to the appropriate stakeholders.
- Ensure compliance with company policies and procedures, as well as safety regulations.
- Continuously monitor and analyze fulfillment processes to identify areas for improvement and implement necessary changes.
- Communicate with customers regarding order status and address any issues or concerns in a timely and professional manner.
- Keep up-to-date with industry trends and best practices to continuously improve the fulfillment process.
- Foster a positive and collaborative work environment to promote teamwork and employee morale.
- Handle escalated customer complaints and provide resolution in a timely and satisfactory manner.
- Prepare and present reports to upper management on team performance, productivity, and areas for improvement.
Strong Leadership Skills: A Fulfillment Team Lead Should Possess Excellent Communication, Problem-Solving, And Decision-Making Skills To Effectively Lead A Team Of Associates.
Prior Experience In Retail Fulfillment: Candidates Should Have Previous Experience In Managing Fulfillment Operations In A Retail Setting, Preferably In A Home Improvement Or Hardware Store Environment.
Organizational And Time Management Skills: As A Fulfillment Team Lead, The Ability To Efficiently Manage Time And Prioritize Tasks Is Crucial To Ensure Timely Completion Of Orders And Customer Satisfaction.
Knowledge Of Inventory Management: A Strong Understanding Of Inventory Management Systems And Processes Is Essential For A Fulfillment Team Lead To Maintain Accurate Stock Levels And Manage Inventory Discrepancies.
Customer Service Orientation: As A Representative Of Lowe's, The Fulfillment Team Lead Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries And Concerns In A Professional And Timely Manner.
Process Improvement
Inventory Management
Communication
Time Management
Product knowledge
customer service
Quality Control
Order Processing
Team Leadership
Organization
Training and Development
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Fulfillment Team Lead in Dallas, TX, USA is between $40,000-$55,000 per year. This range may vary depending on the specific company, experience level, and additional skills and responsibilities required for the position.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started