Welcome to Lowe's, where we are committed to helping our customers love where they live. As a Fulfillment Team Lead, you will play a vital role in ensuring our customers receive the best service possible by leading a team that is dedicated to fulfilling online orders with accuracy and efficiency. We are looking for a dynamic individual who is customer-focused and team-oriented, with a strong ability to prioritize and problem-solve. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, then we want you on our team!
- Lead and manage a team of fulfillment associates to ensure timely and accurate processing of online orders
- Train and onboard new team members, providing ongoing coaching and development to enhance performance
- Monitor and maintain productivity levels of team members to meet fulfillment targets and customer satisfaction goals
- Collaborate with other departments to ensure seamless fulfillment processes and resolve any issues that may arise
- Maintain a thorough understanding of company policies and procedures to ensure compliance and consistency within the team
- Utilize problem-solving skills to address any issues or challenges that may arise during the fulfillment process
- Foster a customer-focused environment by consistently delivering excellent service and resolving customer concerns in a timely manner
- Ensure inventory accuracy by regularly conducting audits and addressing any discrepancies
- Create and maintain a positive and inclusive team culture, promoting teamwork and open communication
- Stay updated on industry trends and advancements in fulfillment technology to continuously improve processes and increase efficiency.
Previous Experience In A Leadership Role: A Successful Fulfillment Team Lead At Lowe's Should Have Previous Experience In A Leadership Position, Preferably In A Retail Or Warehouse Environment. This Experience Should Demonstrate Strong Communication, Problem-Solving, And Decision-Making Skills.
Knowledge Of Fulfillment Processes: The Ideal Candidate Should Have A Thorough Understanding Of Fulfillment Processes, Including Inventory Management, Order Fulfillment, And Shipping Procedures. This Knowledge Will Help Them Effectively Lead Their Team And Ensure That All Orders Are Processed Accurately And Efficiently.
Strong Organizational Skills: As A Fulfillment Team Lead, One Must Be Highly Organized And Able To Manage Multiple Tasks Simultaneously. They Should Be Able To Prioritize Tasks, Delegate Responsibilities, And Ensure That All Orders Are Fulfilled In A Timely And Accurate Manner.
Ability To Work In A Fast-Paced Environment: Lowe's Is A Busy Retail Environment, And The Fulfillment Team Operates In A Fast-Paced, Deadline-Driven Environment. The Fulfillment Team Lead Should Be Able To Thrive In This Type Of Setting And Effectively Manage Their Team To Meet Productivity Goals.
Customer Service Skills: While The Primary Focus Of The Fulfillment Team Lead Is To Manage The Fulfillment Process, They Should Also Possess Excellent Customer Service Skills. They Will Interact With Customers Who Are Picking Up Their Orders, And It Is Essential To Provide A Positive And Helpful Experience For Them.
Inventory Management
Communication
Time Management
Coaching
Logistics
customer service
Quality Control
Team Leadership
Organization
Problem-Solving
Order Fulfillment
warehouse operations
Product
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Fulfillment Team Lead in Greer, SC, USA is between $40,000 and $60,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some factors that may affect salary also include bonuses, benefits, and location.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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