Fulfillment Team Lead

Welcome to Lowe's, where we believe in empowering our customers to achieve their home improvement goals. We are currently seeking a motivated and experienced Fulfillment Team Lead to join our team. As the Fulfillment Team Lead, you will play a crucial role in ensuring our customers receive exceptional service and timely order fulfillment. We are looking for a passionate and organized individual with strong leadership skills to oversee the daily operations of our fulfillment team. If you are a natural problem-solver with a customer-centric mindset, we want to hear from you!

1. Oversee Fulfillment Team: The Fulfillment Team Lead will be responsible for leading and managing the team responsible for fulfilling customer orders. This includes assigning tasks, monitoring progress, and providing support as needed.
2. Ensure Timely Order Fulfillment: The primary responsibility of the Fulfillment Team Lead is to ensure that all customer orders are fulfilled in a timely and efficient manner. This involves coordinating with other departments, managing inventory levels, and addressing any issues that may arise.
3. Maintain High Level of Customer Service: As the face of Lowe's, it is crucial that the Fulfillment Team Lead maintains a high level of customer service at all times. This includes addressing any customer inquiries or concerns and ensuring that their needs are met.
4. Develop and Implement Processes: The Fulfillment Team Lead will be responsible for developing and implementing efficient processes to streamline the fulfillment process. This may include creating training materials, standard operating procedures, and other tools to improve team performance.
5. Monitor Team Performance: It is the responsibility of the Fulfillment Team Lead to monitor team performance and identify areas for improvement. This may involve conducting regular performance evaluations, providing feedback and coaching, and implementing corrective actions as needed.
6. Handle Customer Complaints: In the event of a customer complaint, the Fulfillment Team Lead will be responsible for handling the situation in a timely and effective manner. This may involve communicating with the customer, addressing the issue, and finding a satisfactory resolution.
7. Ensure Safety and Compliance: The Fulfillment Team Lead will be responsible for ensuring that all safety protocols and compliance standards are met within the fulfillment team. This may include conducting safety training, performing regular safety inspections, and addressing any compliance issues.
8. Collaborate with Other Departments: The Fulfillment Team Lead will work closely with other departments such as sales, merchandising, and logistics to ensure a smooth and efficient fulfillment process. This may involve coordinating with these departments to address any issues

According to JobzMall, the average salary range for a Fulfillment Team Lead in Chesapeake, VA, USA is between $40,000 and $55,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Benefits and bonuses may also be included in the overall compensation package.

Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.