District Pro and Services Support Manager

Bossier City, LA, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Lowe's, where we are committed to providing top-quality products and services to our customers. We are currently seeking a highly motivated and experienced District Pro and Services Support Manager to join our team. As the leader in this role, you will have the opportunity to make a significant impact on the success of our district by ensuring the delivery of exceptional services and support to our Pro customers. We are looking for an individual who is passionate about customer satisfaction and has a strong understanding of the home improvement industry. If you have a proven track record of providing excellent customer service and possess the required qualifications, we would love to hear from you!

Develop and implement strategies to improve customer satisfaction and retention for Pro customers within the district.
Oversee the training and development of district Pro and Services Support team members to ensure they possess the necessary skills and knowledge to provide exceptional service.
Monitor and analyze customer feedback and data to identify areas for improvement and make necessary adjustments to ensure high levels of customer satisfaction.
Collaborate with other district managers to ensure consistent service delivery and identify opportunities for cross-selling and upselling to Pro customers.
Build and maintain strong relationships with Pro customers, serving as their main point of contact for any questions or concerns.
Develop and manage budgets for Pro and Services Support initiatives, ensuring cost-effective solutions are implemented.
Monitor and track key performance indicators for the district, providing regular reports to senior management on the progress and success of Pro and Services Support initiatives.
Stay up-to-date on industry trends and best practices in customer service to continuously improve and innovate our services for Pro customers.
Handle escalated customer issues and resolve them in a timely and satisfactory manner.
Collaborate with other departments, such as sales and marketing, to develop targeted campaigns and promotions to attract and retain Pro customers.
Conduct regular performance evaluations and provide feedback and coaching to team members to ensure they are meeting performance standards.
Represent Lowe's at industry events and conferences, promoting our products and services to potential Pro customers.
Ensure compliance with company policies and procedures, as well as relevant laws and regulations, within the district.

Where is this job?

This job is located at Bossier City, LA, USA

Job Qualifications

Strong Leadership Skills: A District Pro And Services Support Manager Should Have Proven Experience In Managing A Team And Leading Them To Success. This Includes The Ability To Motivate And Inspire Team Members, Delegate Tasks Effectively, And Handle Conflicts And Challenges.
Excellent Communication Skills: This Role Involves Working With Various Stakeholders, Including Store Managers, Customers, And Corporate Teams. The Ideal Candidate Should Have Exceptional Verbal And Written Communication Skills To Effectively Convey Information And Build Relationships.
Extensive Knowledge Of Retail Operations: A District Pro And Services Support Manager Should Have A Deep Understanding Of Retail Operations, Including Inventory Management, Sales Techniques, And Customer Service. This Knowledge Will Help Them Identify Areas For Improvement And Implement Effective Strategies To Drive Business Growth.
Proven Experience In Project Management: This Role Requires Overseeing Multiple Projects And Initiatives, Such As Store Openings, Process Improvements, And Training Programs. The Candidate Should Have Experience In Project Management, Including Planning, Execution, And Monitoring To Ensure Successful Outcomes.
Customer-Focused Mindset: At Lowe's, Customer Satisfaction Is A Top Priority. The Ideal Candidate For This Role Should Have A Customer-Focused Mindset And Be Able To Provide Excellent Service To Both Internal And External Customers. This Includes Identifying Customer Needs, Resolving Issues, And Ensuring A Positive Shopping Experience.

Required Skills

Budgeting
Project Management
Inventory Management
Data Analysis
Communication
Time Management
Conflict Resolution
customer service
Team Leadership
Problem-Solving
Sales Strategy
Performance evaluation

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a District Pro and Services Support Manager in Bossier City, LA, USA is between $55,000 to $75,000 per year. The exact salary may vary depending on factors such as years of experience, education, and specific job responsibilities. Additionally, benefits such as healthcare, retirement plans, and bonuses may also contribute to the overall compensation package.

Additional Information

Lowe's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 29th, 2025

Apply BeforeMay 29th, 2025

This job posting is from a verified source.

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