Director, Product Management - Customer Promise
At Lowe's, we are dedicated to providing our customers with the best shopping experience possible. That's where you come in. We are seeking a highly skilled and motivated Director of Product Management to lead our Customer Promise team. In this role, you will have the opportunity to shape the future of our customer-focused strategies and ensure that our promises to our customers are met and exceeded. If you are a strategic thinker, a strong leader, and have a passion for delivering exceptional customer service, we want to hear from you!
- Develop and implement strategic plans for the Customer Promise team in alignment with Lowe's overall goals and objectives.
- Lead and manage a team of product managers, setting clear expectations and providing guidance and support to ensure success in their roles.
- Collaborate with cross-functional teams, including marketing, operations, and customer service, to ensure a seamless customer experience.
- Conduct market research and gather customer feedback to identify areas for improvement and develop new strategies to enhance the customer shopping experience.
- Monitor and analyze customer satisfaction metrics, such as Net Promoter Score, and use data to make informed decisions and drive continuous improvement.
- Develop and maintain relationships with external partners and vendors to support the delivery of customer promises.
- Stay current with industry trends and best practices in customer experience and product management to identify opportunities for innovation and improvement.
- Develop and manage the budget for the Customer Promise team, ensuring resources are allocated effectively to support business objectives.
- Communicate regularly with senior leadership to provide updates on the team's progress, challenges, and opportunities.
- Uphold Lowe's values and promote a positive and inclusive work environment for all team members.
Extensive Product Management Experience: A Director, Product Management - Customer Promise At Lowe's Must Have A Proven Track Record Of Success In Product Management For A Large Retail Company. This Includes Experience In Developing And Launching New Products, Managing Product Lifecycles, And Driving Product Strategy.
Customer-Centric Mindset: The Ideal Candidate For This Role Should Have A Deep Understanding Of Customer Needs And Behaviors. They Should Be Able To Use This Insight To Develop And Execute On Customer Promise Strategies That Drive Customer Loyalty And Satisfaction.
Strong Analytical Skills: A Director, Product Management - Customer Promise Must Have Strong Analytical Skills To Gather And Interpret Data On Customer Behavior, Market Trends, And Product Performance. They Should Be Able To Use This Data To Make Informed Decisions And Drive Business Growth.
Leadership And Collaboration: This Role Requires A Strong Leader Who Can Collaborate Effectively With Cross-Functional Teams To Drive The Development And Execution Of Customer Promise Strategies. The Director, Product Management - Customer Promise Should Also Have Experience Managing And Developing A Team Of Product Managers.
Business Acumen And Strategic Thinking: A Successful Candidate Should Have A Strong Business Acumen And Be Able To Think Strategically To Drive The Success Of The Customer Promise Program. They Should Have A Deep Understanding Of The Retail Industry, Competitive Landscape, And Market Trends To Inform Their Decision-Making And Strategy Development.
Project Management
Data Analysis
Market Research
Agile Methodology
Team Leadership
Competitive analysis
Customer Experience
product strategy
Customer Insights
Product Roadmap
Cross-Functional Collaboration
Product
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, Product Management - Customer Promise in Charlotte, NC, USA is between $123,000 and $198,000 per year. This range may vary depending on factors such as the size of the company, the specific industry, and the candidate's level of experience and qualifications.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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