Customer Service Associate
Welcome to Lowe's, where we are committed to providing exceptional customer service to our valued customers. As a Customer Service Associate, you will play a vital role in creating a positive shopping experience for our customers. This position requires a friendly and approachable demeanor, excellent communication skills, and a passion for helping others. If you are a team player with a strong work ethic and a customer-centric mindset, we invite you to join our team and help us continue to exceed our customers' expectations.
- Greet and welcome customers as they enter the store in a friendly and professional manner.
- Assist customers with finding products and provide recommendations based on their needs.
- Provide accurate and detailed information about products, promotions, and services offered at Lowe's.
- Process customer transactions efficiently and accurately using the store's POS system.
- Handle customer complaints and concerns in a calm and professional manner, ensuring a satisfactory resolution.
- Maintain a clean and organized work area, including shelves, registers, and displays.
- Stay up-to-date on product knowledge and company policies to effectively assist customers.
- Collaborate with other team members to ensure a seamless and positive customer experience.
- Be proactive in identifying and addressing any potential safety hazards or concerns in the store.
- Continuously seek opportunities to improve customer service and provide feedback to management.
Excellent Communication Skills: A Customer Service Associate At Lowe's Should Possess Strong Verbal And Written Communication Skills To Effectively Assist Customers With Their Inquiries And Concerns. They Should Also Be Able To Listen Actively And Empathize With Customers.
Knowledge Of Home Improvement Products: A Good Understanding Of The Various Products Sold At Lowe's Is Essential For A Customer Service Associate To Provide Accurate And Helpful Information To Customers. This Knowledge Can Be Gained Through Training And On-The-Job Experience.
Problem-Solving Abilities: Customers Often Approach A Customer Service Associate With Various Problems And Complaints. A Qualified Candidate Should Be Able To Assess The Situation, Identify The Root Cause, And Come Up With A Satisfactory Solution For The Customer.
Patience And Empathy: Dealing With Upset Or Frustrated Customers Can Be Challenging, And A Customer Service Associate Should Be Able To Handle These Situations With Patience And Empathy. This Means Understanding The Customer's Perspective And Finding Ways To Resolve Their Issue While Maintaining A Positive Attitude.
Computer And Technology Skills: As A Customer Service Associate, One Will Be Required To Use Various Computer Systems And Software To Assist Customers, Process Transactions, And Manage Inventory. Therefore, Proficiency In Using Computers And Technology Is An Essential Qualification For This Job.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Teamwork
Computer skills
Empathy
Sales skills
Problem-Solving Abilities
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Associate in Winston-Salem, NC, USA is $29,000 - $36,000 per year. This can vary depending on the specific company, experience level, and job responsibilities.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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