Lowe's

Customer Service Associate

Lowe's

Santa Monica, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a friendly and outgoing individual with a passion for helping others? Look no further! Lowe's is seeking a motivated and customer-oriented individual to join our team as a Customer Service Associate. At Lowe's, we value our customers above all else, and we need someone who shares that same mindset. As a Customer Service Associate, you will play a crucial role in providing exceptional service to our customers, creating a positive shopping experience, and building lasting relationships. If you have a positive attitude, great communication skills, and a willingness to go above and beyond for our customers, we want to hear from you!

  1. Provide excellent customer service: The primary responsibility of a Customer Service Associate is to provide exceptional service to customers. This includes greeting customers, answering questions, and assisting them with their purchases.
  2. Create a positive shopping experience: The Customer Service Associate is responsible for creating a positive and welcoming atmosphere for customers. This includes maintaining a clean and organized store, offering assistance, and providing a friendly and helpful attitude.
  3. Build and maintain relationships: The Customer Service Associate will be responsible for building and maintaining relationships with customers. This includes listening to their needs, addressing any concerns, and ensuring their satisfaction with their shopping experience.
  4. Demonstrate product knowledge: As a representative of Lowe's, the Customer Service Associate is expected to have a good understanding of the products sold in the store. This includes knowing the features and benefits of different products and being able to answer customer questions.
  5. Process transactions: The Customer Service Associate will also be responsible for processing customer transactions accurately and efficiently. This includes using the cash register, handling cash and credit card payments, and maintaining accurate records.
  6. Collaborate with team members: The Customer Service Associate will work closely with other team members to ensure a smooth and efficient operation. This includes communicating effectively, assisting with tasks as needed, and maintaining a positive and professional working relationship.
  7. Handle customer complaints: In the event of a customer complaint, the Customer Service Associate is responsible for listening to the customer's concerns, addressing the issue, and finding a satisfactory resolution.
  8. Uphold company policies and procedures: The Customer Service Associate is expected to adhere to all company policies and procedures, including safety protocols, customer service standards, and ethical practices.
  9. Continuously improve customer service: The Customer Service Associate should be open to feedback and actively seek ways to improve the customer service experience. This may include suggesting process improvements or offering ideas to enhance the overall shopping experience.
  10. Maintain a positive attitude: Above all, the Customer Service Associate is expected to maintain a
Where is this job?
This job is located at Santa Monica, CA, USA
Job Qualifications
  • Excellent Communication Skills: A Customer Service Associate At Lowe's Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Vendors.

  • Knowledge Of Home Improvement Products: A Thorough Understanding Of The Various Home Improvement Products And Services Offered By Lowe's Is Essential For A Customer Service Associate To Provide Accurate And Helpful Information To Customers.

  • Strong Problem-Solving Abilities: Dealing With Customer Complaints And Resolving Issues Is A Crucial Part Of The Job For A Customer Service Associate. Having Strong Problem-Solving Skills Is Necessary To Handle Difficult Situations With Patience And Efficiency.

  • Multitasking And Time Management Skills: Working At A Busy Retail Store Like Lowe's Requires The Ability To Multitask And Manage Time Effectively. A Customer Service Associate Should Be Able To Handle Multiple Customer Inquiries And Tasks Simultaneously While Maintaining A High Level Of Service.

  • Team Player Attitude: Lowe's Is A Team-Based Environment, And A Customer Service Associate Must Be A Team Player And Work Collaboratively With Other Employees To Ensure A Positive Customer Experience. This Includes Being Able To Take Direction, Provide Support To Colleagues, And Work Well In A Fast-Paced And Dynamic Environment.

Required Skills
  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Active listening

  • Teamwork

  • Patience

  • customer satisfaction

  • Problem-Solving

  • Adaptability

  • Conflict

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in Santa Monica, CA, USA is between $30,000 and $45,000 per year. This may vary depending on factors such as experience, company size, and industry. Additionally, customer service associates may also receive benefits such as health insurance, paid time off, and bonuses.

Additional Information
Lowe's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 4th, 2024
Apply BeforeAugust 19th, 2025
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About Lowe's

Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.

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