Customer Resolutions Associate
Are you a problem solver with a passion for providing exceptional customer service? Lowe's is seeking a dynamic and empathetic individual to join our team as a Customer Resolutions Associate. In this role, you will have the opportunity to use your excellent communication and critical thinking skills to help our customers resolve any issues they may have. Our ideal candidate is someone who is dedicated to ensuring customer satisfaction and has a strong ability to handle challenging situations with ease. If this sounds like you, we encourage you to apply for this exciting opportunity!
- Address customer inquiries and complaints in a timely and professional manner.
- Utilize problem-solving skills to resolve customer issues and provide appropriate solutions.
- Communicate effectively with customers through various channels, including in-person, phone, and email.
- Maintain a positive and empathetic attitude towards customers, ensuring their satisfaction with every interaction.
- Document and track customer interactions and resolutions accurately.
- Collaborate with other team members and departments to ensure effective and efficient customer service.
- Stay updated on company policies, products, and services to provide accurate information to customers.
- Identify and escalate complex or recurring issues to appropriate team members or managers.
- Strive to meet or exceed customer service targets and goals.
- Continuously look for ways to improve the customer experience and provide feedback to management.
Excellent Communication Skills: A Customer Resolutions Associate Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers And Resolve Their Complaints Or Issues.
Problem-Solving Ability: This Role Requires The Ability To Think Critically And Come Up With Creative Solutions To Resolve Customer Issues And Complaints In A Timely Manner.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. The Ideal Candidate Should Have A Proven Track Record Of Providing Exceptional Customer Service And Handling Difficult Situations With Professionalism.
Knowledge Of Lowe's Products And Services: Familiarity With Lowe's Products, Services, And Policies Is Essential For A Customer Resolutions Associate. This Knowledge Will Enable Them To Provide Accurate Information And Recommendations To Customers.
Empathy And Patience: A Customer Resolutions Associate Should Have A High Level Of Empathy And Patience To Understand And Address The Concerns And Frustrations Of Customers. This Quality Is Crucial In Maintaining A Positive Customer Experience And Building Customer Loyalty.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Computer skills
Empathy
Patience
Problem-Solving
Adapt
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Resolutions Associate in Round Rock, TX, USA is $30,000 to $40,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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