Customer Resolutions Associate

Portland, OR, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Lowe's, where we believe in creating better homes and communities. As a Customer Resolutions Associate, you will play a crucial role in ensuring our customers have a positive experience with us. We are looking for someone who is passionate about customer service, has excellent communication skills, and can handle challenging situations with empathy and professionalism. If you are a problem-solver with a strong attention to detail, we would love to have you on our team. Keep reading to learn more about this exciting opportunity at Lowe's.

Provide exceptional customer service by greeting customers warmly and assisting them with any questions or concerns they may have.
Handle customer complaints and inquiries with empathy and professionalism, ensuring their needs are met and their concerns are resolved in a timely manner.
Keep up-to-date on Lowe's products and services to accurately assist customers and make appropriate recommendations.
Utilize effective communication skills to interact with customers in person, over the phone, and through written correspondence.
Collaborate with other team members to resolve complex customer issues and provide a seamless experience.
Maintain a positive and customer-focused attitude at all times, even in challenging situations.
Document and report customer interactions, resolutions, and feedback to management.
Adhere to company policies and procedures to ensure consistency and quality in customer service.
Continuously seek ways to improve the customer experience and provide feedback to management.
Contribute to a positive and inclusive work environment by promoting teamwork and supporting fellow team members.

Where is this job?

This job is located at Portland, OR, USA

Job Qualifications

Excellent Communication Skills: As A Customer Resolutions Associate At Lowe's, You Will Be Responsible For Effectively Communicating With Customers To Understand Their Concerns And Provide Appropriate Resolutions. Strong Verbal And Written Communication Skills Are Essential For This Role.
Problem-Solving Abilities: The Ability To Think Critically And Come Up With Practical Solutions Is Crucial For A Customer Resolutions Associate. You Will Be Required To Handle A Variety Of Customer Issues And Find Ways To Resolve Them Efficiently And Effectively.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Customer Resolutions Associate At Lowe's. This Will Demonstrate Your Ability To Handle Customer Inquiries And Complaints In A Professional And Empathetic Manner.
Knowledge Of Lowe's Products And Services: A Thorough Understanding Of Lowe's Products And Services Is Necessary To Assist Customers With Their Inquiries. This Includes Knowledge Of Different Product Categories, Pricing, And Availability.
Strong Time Management Skills: As A Customer Resolutions Associate, You Will Be Dealing With A High Volume Of Customer Inquiries And Complaints. The Ability To Prioritize Tasks And Manage Your Time Effectively Will Ensure That All Customer Issues Are Addressed In A Timely Manner.

Required Skills

Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Listening
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Resolutions Associate in Portland, OR, USA is between $35,000 and $45,000 per year. This may vary depending on factors such as specific job responsibilities, experience level, and the company's industry and size. Additionally, other factors such as bonuses, benefits, and location may also affect the overall salary range.

Additional Information

Lowe's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 4th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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