Customer Resolutions Associate
Welcome to Lowe's, where we strive to provide excellent customer service to all of our valued clients. As a Customer Resolutions Associate, you will play a crucial role in ensuring that our customers are satisfied with their experience and any issues are resolved in a timely and efficient manner. We are looking for a dedicated and empathetic individual who can communicate effectively and handle difficult situations with grace and professionalism. If you have a passion for helping others and a strong attention to detail, we encourage you to apply for this rewarding position at Lowe's.
- Greet and welcome customers in a friendly and professional manner
- Listen to and understand customer inquiries and concerns
- Provide prompt and accurate resolutions to customer issues
- Communicate effectively with customers to ensure a positive experience
- Maintain a thorough understanding of company policies and procedures
- Utilize problem-solving skills to address and resolve customer complaints
- Document all customer interactions and resolutions accurately
- Collaborate with other team members to ensure all customer needs are met
- Uphold a high level of customer service at all times
- Stay up-to-date on product knowledge and store promotions to assist customers
- Remain calm and professional in challenging or tense situations
- Follow up with customers to ensure satisfaction with the resolution
- Adhere to company guidelines and standards for customer service
- Continuously strive to improve and enhance customer service processes.
Excellent Communication Skills: A Customer Resolutions Associate At Lowe's Should Possess Exceptional Communication Skills To Effectively Listen To And Understand Customer Concerns, As Well As Provide Clear And Concise Solutions.
Problem-Solving Abilities: The Ability To Identify And Analyze Complex Customer Issues And Provide Timely And Satisfactory Resolutions Is A Crucial Qualification For This Role.
Knowledge Of Lowe's Products And Services: A Customer Resolutions Associate Should Have A Thorough Understanding Of Lowe's Products And Services, Including Policies, Procedures, And Warranties, To Accurately Assist Customers And Resolve Their Concerns.
Empathy And Patience: Dealing With Frustrated Or Upset Customers Requires A High Level Of Empathy And Patience. Candidates For This Role Should Be Able To Remain Calm And Professional While Empathizing With Customers And Finding Solutions To Their Problems.
Teamwork And Collaboration: As A Customer Resolutions Associate, You Will Work Closely With Other Team Members And Departments To Resolve Customer Issues. Therefore, The Ability To Collaborate And Work Well In A Team Environment Is A Necessary Qualification For This Position.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Patience
Problem-Solving
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Time-Management
According to JobzMall, the average salary range for a Customer Resolutions Associate in Ontario, CA, USA is between $33,000 and $47,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some customer resolutions associates may also receive bonuses or commission on top of their base salary.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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