Customer Resolutions Associate

Charlotte, NC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you passionate about providing exceptional customer service and resolving issues with a smile? Do you thrive in a fast-paced environment and enjoy finding solutions to complex problems? If so, then we have an exciting opportunity for you! As a Customer Resolutions Associate at Lowe's, you will be an integral part of our team, responsible for handling customer inquiries and complaints with professionalism and empathy. Your dedication to resolving issues and ensuring customer satisfaction will help us continue to deliver the best experience possible. Join our team and make a positive impact on our customers' lives!

Handle customer inquiries and complaints promptly and efficiently.
Maintain a high level of professionalism and empathy while interacting with customers.
Resolve customer issues with a positive attitude and a focus on finding solutions.
Follow company policies and procedures when addressing customer concerns.
Listen actively to understand the root cause of customer issues and provide appropriate resolutions.
Communicate clearly and effectively with customers, both verbally and in writing.
Collaborate with other team members to ensure timely and effective resolutions to customer issues.
Document and track customer interactions and resolutions in the appropriate systems.
Continuously strive to improve the customer experience through feedback and proactive problem-solving.
Stay current on product knowledge and company policies to provide accurate and helpful information to customers.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Maintain a positive and professional demeanor at all times, representing the company's values and brand.
Meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.
Adhere to all privacy and security regulations when handling customer information.
Act as a brand ambassador for Lowe's, promoting our commitment to exceptional customer service.

Where is this job?

This job is located at Charlotte, NC, USA

Job Qualifications

Excellent Communication Skills: A Customer Resolutions Associate Should Have Strong Verbal And Written Communication Skills, As They Will Be Interacting With Customers On A Daily Basis And Need To Effectively Convey Information And Resolve Issues.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Customer Resolutions Associate. They Should Be Knowledgeable In Handling Customer Complaints And Providing Excellent Service To Ensure Customer Satisfaction.
Problem-Solving Abilities: The Ability To Think Critically And Find Solutions To Complex Customer Issues Is A Crucial Qualification For A Customer Resolutions Associate. They Should Be Able To Handle Challenging Situations With Patience And Adaptability.
Product Knowledge: A Good Understanding Of Lowe's Products And Services Is Necessary For A Customer Resolutions Associate To Effectively Address Customer Inquiries And Concerns. They Should Also Be Able To Provide Product Recommendations And Information To Customers.
Computer Skills: Proficiency In Using Computer Systems And Applications Is Important For A Customer Resolutions Associate To Efficiently Access And Update Customer Information, Process Transactions, And Communicate With Other Team Members.

Required Skills

Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
PAT
Active listening
Empathy
Problem-Solving
Adaptability
Multi-tasking

Soft Skills

Communication
Conflict Resolution
Decision Making
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Resolutions Associate in Charlotte, NC, USA is between $33,000 and $48,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company and industry the associate is working in. Some companies may also offer additional benefits and bonuses.

Additional Information

Lowe's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 4th, 2024

Apply BeforeJuly 8th, 2026

This job posting is from a verified source.

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