Customer Resolutions Associate

Welcome to the world of Lowe's, where we strive to create a seamless and positive experience for our valued customers. As a Customer Resolutions Associate, you will play a crucial role in upholding our commitment to exceptional customer service and satisfaction. We are seeking individuals with strong problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. If you are looking for a rewarding career with a company that values teamwork and dedication, we want to hear from you!

1. Provide exceptional customer service: Greet customers warmly, actively listen to their needs and concerns, and strive to provide solutions that meet or exceed their expectations.
2. Resolve customer issues: Utilize strong problem-solving skills to effectively address and resolve customer complaints or concerns in a timely and professional manner.
3. Maintain a positive attitude: Remain calm and empathetic while handling difficult or escalated customer situations, and always maintain a positive and helpful demeanor.
4. Uphold company values: Understand and represent the Lowe's brand, mission, and values in all interactions with customers and coworkers.
5. Collaborate with team members: Work closely with other associates to ensure a seamless and positive customer experience, and support each other in achieving individual and team goals.
6. Adapt to a fast-paced environment: Possess the ability to handle multiple tasks and prioritize effectively, while maintaining a high level of accuracy and attention to detail.
7. Stay informed: Continuously educate yourself on company policies, procedures, and products to provide accurate and up-to-date information to customers.
8. Promote customer loyalty: Strive to create a positive and memorable experience for customers, encouraging them to return and recommend Lowe's to others.
9. Utilize resources: Utilize all available resources, such as computer systems and training materials, to efficiently and effectively resolve customer issues.
10. Maintain professionalism: Adhere to company standards of professionalism, including dress code, punctuality, and communication.

According to JobzMall, the average salary range for a Customer Resolutions Associate in Suffolk, VA, USA is between $35,000 and $45,000 per year. This can vary depending on the specific company and industry, as well as the individual's experience and qualifications.

Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.