Department Manager

If you have a passion for leading a team, a knack for problem-solving, and an unrelenting commitment to customer service, Lovesac is the place for you! We are looking for an enthusiastic and experienced Department Manager to join our team and help us take our customer service to the next level. The ideal candidate has a proven track record of working well with diverse teams, a drive to exceed performance goals, and the ability to think on their feet. They must have a minimum of two years of experience in a customer-facing role and a high school diploma or equivalent. We are seeking someone who is passionate about the Lovesac brand and its mission and has the desire to go above and beyond in serving our customers.

Responsibilities:

1. Lead and manage a team of customer service representatives, providing guidance and direction.
2. Monitor and assess team performance, setting goals and objectives to ensure excellent customer service.
3. Develop and implement strategies to improve customer service and team performance.
4. Ensure that customer inquiries are answered in a timely and accurate manner.
5. Identify areas of improvement and develop plans to address them.
6. Collaborate with other departments to ensure customer satisfaction.
7. Establish and maintain positive relationships with customers.
8. Develop and deliver training programs to educate and motivate team members.
9. Ensure compliance with relevant laws, regulations, and company policies.
10. Handle customer complaints and resolve conflicts.

According to JobzMall, the average salary range for a Department Manager in Milford, CT, USA is between $54,000 and $90,000. This range may vary depending on the employer, the employee's experience, and the industry in which they are employed.

Lovesac is an American furniture retailer, specializing in a patented modular furniture system called Sactionals. Sactionals consist of two combinable pieces, “Seats” and “Sides, ” as well as custom-fit covers and associated accessories. Lovesac also sells Sacs, a bag seat filled with a proprietary foam mixture.