PBX Operator/ Telecom Operator

Welcome to Lovelace Health System, where we are dedicated to providing exceptional healthcare to our community. We are currently seeking a skilled PBX Operator/Telecom Operator to join our team. As a PBX Operator, you will play a crucial role in ensuring effective communication between our patients, staff, and external parties. Your friendly and professional demeanor will be essential in creating a positive first impression for our callers. If you have excellent communication skills, a strong attention to detail, and a passion for helping others, we encourage you to apply for this exciting opportunity.

1. Operate and manage the PBX system to handle incoming and outgoing calls efficiently and accurately.
2. Greet and assist callers in a friendly and professional manner, providing exceptional customer service at all times.
3. Maintain a thorough understanding of the organization's services and departments to effectively direct calls to the appropriate party.
4. Demonstrate strong communication skills to effectively communicate with patients, staff, and external parties.
5. Handle confidential and sensitive information with the utmost discretion and adhere to all HIPAA regulations.
6. Continuously monitor and respond to alarms and alerts within the PBX system to ensure uninterrupted communication services.
7. Keep accurate records of calls, messages, and other relevant information for documentation and billing purposes.
8. Coordinate with other departments to facilitate efficient communication and resolve any issues or concerns.
9. Follow established protocols and procedures for emergency calls, including contacting the appropriate emergency services and notifying the appropriate staff members.
10. Maintain a professional appearance and demeanor at all times, representing the organization in a positive light.
11. Troubleshoot and resolve any technical issues related to the PBX system, escalating to the appropriate party as needed.
12. Collaborate with other PBX operators to ensure 24/7 coverage and seamless communication services.
13. Participate in training and education programs to stay current on new technologies and best practices in PBX operation.
14. Proactively identify and suggest improvements to enhance the efficiency and effectiveness of the PBX system and overall communication services.
15. Adhere to all company policies, procedures, and safety standards to maintain a safe and healthy work environment for all.

According to JobzMall, the average salary range for a PBX Operator/ Telecom Operator in Albuquerque, NM, USA is between $28,000 to $40,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry. Some PBX operators may also receive additional benefits such as health insurance and paid time off.

Lovelace Health System is a healthcare company which operates six hospitals in New Mexico, five in Albuquerque and one in Roswell. It is one of New Mexico's largest employers.