Quality and After Sales International Specialist

Are you an experienced, motivated Quality and After Sales International Specialist? We at LOEWE are looking for a highly organized professional to join our team and help us to ensure our customers have the best possible experience.This position offers the chance to be part of a successful, fast-paced, global organization with excellent career prospects. The Quality and After Sales International Specialist will be responsible for developing, managing, and maintaining a quality assurance and after sales program, in line with international standards.We are looking for a confident, proactive individual who has experience in the relevant fields, a good understanding of international regulations, and a passion for delivering the highest standards of customer service. An excellent eye for detail and strong communication and organizational skills are also essential. A degree in a relevant field or a certification in quality assurance or after sales management would be a plus.

Responsibilities:

1. Develop and maintain a quality assurance and after sales program in accordance with international standards.
2. Monitor and evaluate customer service performance to ensure the highest standards are met.
3. Analyze customer feedback and provide recommendations for improvement.
4. Create and implement processes and procedures to ensure customer satisfaction.
5. Troubleshoot customer service issues and provide solutions.
6. Communicate with customers and stakeholders to ensure adequate service delivery.
7. Monitor and track customer complaints and ensure timely resolution.
8. Maintain customer service records and documentation.
9. Coordinate with other departments to ensure customer satisfaction.
10. Develop and implement customer service training programs.

According to JobzMall, the average salary range for a Quality and After Sales International Specialist in Getafe, Madrid, Spain is €30,000-€45,000 per year. The salary range will vary depending on the experience and qualifications of the individual.

Loewe is a Spanish luxury fashion house specializing in leather goods, clothing, perfumes and other fashion accessories. Founded in 1846, Loewe is LVMH's oldest luxury fashion house. The company was established in 1846 when a group of Spanish leather craftsmen in Madrid were joined by Enrique Loewe, a merchant of Hessian origin. By the early 20th Century, many notable people took great interest in Loewe and Queen Victoria Eugenie became a regular customer. In 1905, Alfonso XIII granted them the Royal Warrant of Appointment and thus Loewe became Purveyor of the Royal Household of Spain.The company quickly grew in popularity and was promoted by figures such as Ernest Hemingway, Ava Gardner, Rita Hayworth, Marlene Dietrich and Sophia Loren amongst others. The parent company is LVMH Moët Hennessy - Louis Vuitton S.A.