Head of Finance Customer Engagement

Welcome to Lloyds Banking Group, a leading financial institution committed to providing exceptional customer service and innovative financial solutions. We are currently seeking a dynamic and experienced individual to join our team as the Head of Finance Customer Engagement. In this role, you will have the opportunity to lead and shape the customer engagement strategy for our finance division, ensuring that our customers receive the best possible experience. If you have a strong background in finance and a passion for delivering exceptional customer service, we want to hear from you. Join us and be part of a team that is dedicated to making a positive impact on our customers' lives.

1. Develop and lead the customer engagement strategy for the finance division, ensuring alignment with the overall company goals and objectives.
2. Identify and implement innovative and effective approaches to engage and connect with customers, including through digital channels.
3. Collaborate with cross-functional teams to ensure a consistent and seamless customer experience across all touchpoints.
4. Monitor customer feedback and analyze data to identify areas for improvement and develop action plans to address them.
5. Establish performance metrics and standards for customer engagement and regularly report on progress to senior management.
6. Lead and manage a team of customer engagement professionals, providing guidance, coaching, and support to ensure high-quality service delivery.
7. Develop and maintain relationships with key stakeholders, including internal teams, external partners, and customers, to drive collaboration and foster a customer-centric culture.
8. Stay informed about industry trends, best practices, and emerging technologies related to customer engagement and integrate them into the company's strategy.
9. Ensure compliance with all relevant regulations and policies related to customer engagement and data privacy.
10. Continuously evaluate and improve processes and systems to enhance the customer experience and increase efficiency.
11. Represent the company at industry events and conferences to showcase our customer engagement initiatives and build brand awareness.
12. Provide regular updates and recommendations to senior management on customer engagement strategies and initiatives.
13. Act as a role model for the company's core values and promote a positive and inclusive work culture within the team.

According to JobzMall, the average salary range for a Head of Finance Customer Engagement in London, UK is between £80,000 and £120,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for this position, particularly in larger and more established organizations. Additionally, bonuses and other benefits may be included in the overall compensation package for a Head of Finance Customer Engagement.

Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.