Lloyds Banking Group

Design Researcher

Lloyds Banking Group

Halifax, UK
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Design Researcher at Lloyds Banking Group, you will have the opportunity to make a significant impact on the way we understand and serve our customers. We are looking for a highly motivated and experienced individual who is passionate about uncovering insights and translating them into actionable design solutions. With a focus on human-centered design, you will play a key role in shaping the future of our digital products and services. If you are a curious and empathetic individual, with a strong background in research and a drive to create meaningful experiences for our customers, we want to hear from you. Join us in our mission to revolutionize the banking industry and make a real difference in people's lives.

  1. Conduct in-depth research to understand customer needs, behaviors, and pain points.
  2. Analyze and synthesize data from various sources to identify key insights and opportunities for design solutions.
  3. Collaborate with cross-functional teams to develop user personas, journey maps, and other research tools to inform design decisions.
  4. Conduct user testing and gather feedback to iteratively improve designs.
  5. Stay up-to-date with industry trends and best practices in human-centered design, and incorporate them into our research and design processes.
  6. Communicate research findings and recommendations to stakeholders, including designers, product managers, and executives.
  7. Facilitate workshops and design sprints to ideate and prototype new solutions.
  8. Work closely with designers to translate research insights into actionable design solutions that meet customer needs and business goals.
  9. Monitor the effectiveness of design solutions through user testing and gather feedback for continuous improvement.
  10. Act as a champion for the customer, advocating for their needs and preferences throughout the design process.
  11. Collaborate with external research partners or agencies when needed.
  12. Mentor and support junior researchers in their professional development.
  13. Continuously evaluate and improve research methodologies and processes to ensure high-quality and impactful insights.
  14. Contribute to the overall design strategy and vision for Lloyds Banking Group.
Where is this job?
This job is located at Halifax, UK
Job Qualifications
  • Bachelor's Or Master's Degree In Design, Psychology, Human-Computer Interaction, Or A Related Field

  • Minimum Of 3 Years Of Experience In Design Research, Preferably In The Financial Services Industry

  • Strong Understanding Of Design Thinking And User-Centered Design Principles

  • Proficiency In A Variety Of Research Methods, Such As Qualitative And Quantitative Data Collection, Usability Testing, And Journey Mapping

  • Excellent Communication And Presentation Skills With The Ability To Effectively Communicate Research Findings To Various Stakeholders And Teams.

Required Skills
  • Data Analysis

  • Prototyping

  • Information architecture

  • Collaboration

  • User Research

  • storytelling

  • User testing

  • ethnography

  • Human-Centered Design

  • Ideation

  • Customer Insights

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Design Researcher in Halifax, UK is £25,000 to £35,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Senior Design Researchers may earn higher salaries, with some earning up to £50,000 or more per year.

It is important to note that salaries may also vary based on the specific job duties and responsibilities of a Design Researcher. For example, a Design Researcher in a UX/UI role may have a different salary range compared to one in a market research role. Additionally, salaries may also be affected by the demand for Design Researchers in the job market at the time.

Additional Information
Lloyds Banking Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 15th, 2023
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About Lloyds Banking Group

Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.

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