
Customer Service Consultant
We at Lloyds Banking Group are looking for an enthusiastic, customer-focused individual to join our team as a Customer Service Consultant. We’re looking for someone with experience in providing excellent customer service and the drive to go above and beyond to meet our customers’ needs. In this role, you’ll be the first point of contact for customers, providing efficient, professional and accurate advice.You should have excellent communication and interpersonal skills and be able to build strong relationships with customers. Previous experience in a customer service role is essential and a strong understanding of customer service principles and processes is preferred. You should also be comfortable working in a fast-paced, ever-changing environment and be able to think on your feet to find solutions to customer problems.We’re seeking an individual with a high level of enthusiasm and a passion for helping customers. If this sounds like you, please get in touch.
Ability To Work In A Team
Excellent Problem Solving Skills
Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Strong Customer Service Experience
Excellent Computer Skills
Excellent Organizational Skills
Ability To Remain Calm Under Pressure
Documentation
Communication
Sales
Negotiation
Conflict Resolution
Compliance
Listening
Empathy
Resilience
Patience
Problem-Solving
Adaptability
Interpersonal
Financial Literacy
Organisational
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Customer Service Consultant in Edinburgh, UK is £21,000 to £26,000 per year. This range may vary depending on the individual's experience and qualifications.
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Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.

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