Lloyds Banking Group

Customer Service Consultant

Lloyds Banking Group

Edinburgh, UK
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We at Lloyds Banking Group are looking for an enthusiastic, customer-focused individual to join our team as a Customer Service Consultant. We’re looking for someone with experience in providing excellent customer service and the drive to go above and beyond to meet our customers’ needs. In this role, you’ll be the first point of contact for customers, providing efficient, professional and accurate advice.You should have excellent communication and interpersonal skills and be able to build strong relationships with customers. Previous experience in a customer service role is essential and a strong understanding of customer service principles and processes is preferred. You should also be comfortable working in a fast-paced, ever-changing environment and be able to think on your feet to find solutions to customer problems.We’re seeking an individual with a high level of enthusiasm and a passion for helping customers. If this sounds like you, please get in touch.

Where is this job?
This job is located at Edinburgh, UK
Job Qualifications
  • Ability To Work In A Team

  • Excellent Problem Solving Skills

  • Excellent Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Strong Customer Service Experience

  • Excellent Computer Skills

  • Excellent Organizational Skills

  • Ability To Remain Calm Under Pressure

Required Skills
  • Documentation

  • Communication

  • Sales

  • Negotiation

  • Conflict Resolution

  • Compliance

  • Listening

  • Empathy

  • Resilience

  • Patience

  • Problem-Solving

  • Adaptability

  • Interpersonal

  • Financial Literacy

  • Organisational

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Service Consultant in Edinburgh, UK is £21,000 to £26,000 per year. This range may vary depending on the individual's experience and qualifications.

Additional Information
Lloyds Banking Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 23rd, 2023
Apply BeforeApril 11th, 2026
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About Lloyds Banking Group

Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.

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