Customer Service Rep

Welcome to Lincare Holdings, a leading provider of respiratory care and medical equipment. We are currently seeking a dedicated and passionate Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your ability to effectively communicate and problem solve will play a crucial role in ensuring our customers receive the best care possible. If you have a strong customer service background and a desire to make a positive impact in people's lives, we want to hear from you. Join us in creating a healthier and happier community, one customer at a time.

1. Greet and welcome customers in a friendly and professional manner.
2. Serve as the first point of contact for all customer inquiries and concerns.
3. Provide exceptional customer service by actively listening and understanding the customer's needs.
4. Answer incoming calls and respond to customer emails in a timely and efficient manner.
5. Assist customers in ordering and obtaining necessary medical equipment and supplies.
6. Educate customers on the use and maintenance of respiratory care equipment.
7. Troubleshoot and resolve customer issues and concerns promptly and effectively.
8. Collaborate with other departments to ensure timely and accurate resolution of customer inquiries.
9. Maintain customer records and update customer information as needed.
10. Follow up with customers to ensure satisfaction and address any additional needs.
11. Adhere to company policies and procedures to ensure consistency in service delivery.
12. Continuously strive to improve customer service by seeking feedback and implementing suggestions.
13. Stay up-to-date on product knowledge and company offerings to provide accurate and helpful information to customers.
14. Maintain a positive and professional attitude at all times, even in challenging situations.
15. Contribute to creating a positive and welcoming environment for both customers and coworkers.

According to JobzMall, the average salary range for a Customer Service Rep in Largo, FL, USA is between $27,000 and $33,000 per year. This can vary depending on factors such as experience, location, and the specific company or industry in which the customer service representative is employed.

Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.