Lincare Holdings

Customer Service Rep

Lincare Holdings
White Plains, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Lincare Holdings! We are a leading provider of respiratory care services and medical equipment, dedicated to improving the lives of our patients. We are currently seeking a highly motivated and compassionate Customer Service Representative to join our team. As a Customer Service Rep at Lincare, you will play a crucial role in providing exceptional support and assistance to our valued customers. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and have a strong attention to detail. If you are seeking a rewarding career in a supportive and dynamic environment, then we encourage you to apply for this exciting opportunity!

  1. Greet and welcome incoming customers in a friendly and professional manner.
  2. Provide exceptional customer service by addressing inquiries and concerns promptly and effectively.
  3. Assist customers in selecting the appropriate respiratory care services and medical equipment for their needs.
  4. Process orders and coordinate delivery and setup of equipment for customers.
  5. Maintain accurate and organized customer records and documentation.
  6. Educate customers on the proper use and maintenance of equipment.
  7. Troubleshoot and resolve customer issues in a timely and courteous manner.
  8. Collaborate with other departments to ensure seamless and efficient customer service.
  9. Keep up-to-date with company policies, services, and products to better assist customers.
  10. Meet and exceed customer satisfaction goals and metrics.
  11. Act as a liaison between customers and third-party insurance providers.
  12. Continuously seek opportunities to improve and enhance the customer service experience.
  13. Adhere to all HIPAA regulations and maintain strict confidentiality of customer information.
  14. Attend training sessions and meetings to stay informed about company updates and procedures.
  15. Maintain a positive and professional attitude at all times.
Where is this job?
This job is located at White Plains, MD, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Representative At Lincare Holdings Should Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.

  • Problem-Solving Abilities: The Ability To Think Critically And Come Up With Creative Solutions To Customer Issues Is Essential For A Customer Service Representative At Lincare Holdings. This Includes Being Able To Handle Difficult Or Irate Customers In A Calm And Professional Manner.

  • Knowledge Of Healthcare Industry: Lincare Holdings Is A Healthcare Company, So A Customer Service Representative Should Have A Good Understanding Of The Industry And Be Able To Answer Customer Inquiries And Provide Accurate Information About The Company's Products And Services.

  • Strong Computer Skills: Lincare Holdings Utilizes Various Computer Systems And Software To Manage Customer Accounts And Information. Therefore, A Customer Service Representative Should Be Proficient In Using Computer Programs And Have The Ability To Learn New Systems Quickly.

  • Empathy And Patience: Dealing With Customers Who May Be Experiencing Health Issues Or Other Challenges Can Be Emotionally Taxing. A Customer Service Representative At Lincare Holdings Should Have Empathy And Patience To Provide Compassionate And Understanding Support To Customers.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Empathy

  • Patience

  • customer satisfaction

  • Problem-Solving

  • Adaptability

  • Product

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Rep in White Plains, MD, USA is $28,000 - $45,000 per year. This range may vary depending on the specific company, industry, and level of experience.

Additional Information
Lincare Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2025
Apply BeforeJuly 20th, 2025
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About Lincare Holdings

Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.

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