Customer Service Rep

At Lincare Holdings, we believe in providing exceptional care and support to our customers. As a Customer Service Representative, you will be at the forefront of this mission, serving as the primary point of contact for our clients. We are seeking a dedicated individual with a passion for helping others and a strong attention to detail. If you thrive in a fast-paced environment and enjoy problem-solving, we want you on our team. Join us in making a positive impact on the lives of our customers by providing exceptional service every day.

1. Serve as the primary point of contact for all customer inquiries and concerns, demonstrating a friendly and professional demeanor at all times.
2. Provide exceptional customer service by actively listening to customers, understanding their needs, and finding solutions to address their concerns.
3. Maintain a high level of product knowledge to accurately answer customer questions and provide product recommendations.
4. Utilize strong problem-solving skills to resolve customer issues in a timely manner, escalating to a supervisor when necessary.
5. Manage a high volume of incoming calls and emails, responding promptly and efficiently to ensure customer satisfaction.
6. Process customer orders, returns, and exchanges with accuracy and attention to detail.
7. Maintain accurate records of customer interactions and transactions, utilizing our customer management system.
8. Collaborate with other departments to ensure a seamless customer experience and resolve complex issues.
9. Continuously seek opportunities to improve the customer experience and make recommendations to management.
10. Adhere to company policies and procedures, including privacy and security protocols, to protect customer information.
11. Keep up-to-date with product knowledge, industry trends, and customer service best practices to provide exceptional service.
12. Participate in training and development opportunities to enhance customer service skills and knowledge.
13. Maintain a positive and professional attitude towards customers, colleagues, and company policies.
14. Follow up with customers to ensure satisfaction and resolve any outstanding issues.
15. Proactively identify and address potential customer service issues to prevent escalation and maintain customer satisfaction.

According to JobzMall, the average salary range for a Customer Service Rep in Marinette, WI 54143, USA is $25,000-$40,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some customer service representatives may also receive benefits such as healthcare, retirement plans, and bonuses.

Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.