Customer Service Rep

Welcome to Lincare Holdings! We are a leading provider of respiratory care services and medical equipment, dedicated to improving the lives of our patients. We are currently seeking a highly motivated and compassionate Customer Service Representative to join our team. As a CSR at Lincare, you will have the opportunity to make a difference in the lives of our customers by providing exceptional customer service and support. If you are a people-person with excellent communication skills and a passion for helping others, we encourage you to apply for this rewarding role.

1. Provide exceptional customer service to patients and their families, ensuring their needs are met in a timely and compassionate manner.
2. Answer incoming calls and respond to customer inquiries, providing accurate and helpful information about our products and services.
3. Process orders and requests for medical equipment and supplies, ensuring accuracy and timely delivery.
4. Maintain thorough knowledge of company policies, procedures, and products to effectively assist customers.
5. Handle and resolve customer complaints and concerns in a professional and empathetic manner.
6. Build and maintain relationships with customers to promote customer loyalty and satisfaction.
7. Collaborate with other departments and team members to ensure a seamless customer experience.
8. Maintain accurate and organized customer records, including contact information and service requests.
9. Meet and exceed customer service goals and objectives set by the company.
10. Keep up-to-date with industry trends and advancements to provide the best possible service to customers.
11. Continuously seek opportunities to improve the customer service experience and provide feedback to management.
12. Adhere to all company policies, procedures, and ethical standards in all interactions with customers.
13. Attend and actively participate in training and development programs to enhance customer service skills and knowledge.
14. Maintain confidentiality and handle sensitive customer information with discretion.
15. Perform other duties as assigned by management to support the overall goals and objectives of the company.

According to JobzMall, the average salary range for a Customer Service Rep in Detroit Lakes, MN 56501, USA is $26,000 to $35,000 per year. However, this can vary depending on the specific company, experience level, and responsibilities of the individual in the role. Other factors such as bonuses, benefits, and commission may also affect the overall compensation for a Customer Service Rep in this area.

Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.