Customer Service Rep

Are you a people person with a passion for helping others? Do you thrive in a fast-paced and dynamic work environment? Join our team at Lincare Holdings as a Customer Service Representative and be a part of a company that is dedicated to improving the quality of life for our patients. As a Customer Service Rep, you will be the first point of contact for our customers, providing exceptional service and support. We are looking for individuals who are team players, possess excellent communication skills, and have a strong attention to detail. If you are looking for a fulfilling and rewarding career in customer service, apply now and become a part of our Lincare family!

1. Serve as the primary point of contact for customers, providing friendly and professional customer service at all times.
2. Respond promptly and effectively to customer inquiries, concerns, and complaints, ensuring a positive and satisfactory experience.
3. Utilize active listening skills to understand and address customer needs, providing appropriate solutions and recommendations.
4. Maintain accurate and detailed customer records and update information as necessary.
5. Collaborate with other team members and departments to resolve complex customer issues and escalate as needed.
6. Proactively identify and communicate opportunities for process improvement to enhance the overall customer experience.
7. Demonstrate a strong understanding of company products and services, including pricing, availability, and functionality, to effectively assist customers.
8. Process orders, returns, and exchanges accurately and efficiently, ensuring timely delivery and customer satisfaction.
9. Uphold company policies and procedures, including privacy and security regulations, to protect customer information.
10. Continuously strive to meet and exceed performance metrics and goals, contributing to the overall success of the customer service team.

According to JobzMall, the average salary range for a Customer Service Rep in Middletown, NY 10940, USA is $27,000 - $41,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Some customer service reps may also receive bonuses or commission on top of their base salary.

Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.