Receptionist

Welcome to LifePoint Health - a company dedicated to providing exceptional healthcare services to communities across the country. We are currently seeking a warm and professional Receptionist to join our team and serve as the first point of contact for our patients and visitors. As a Receptionist at LifePoint Health, you will play a crucial role in creating a positive and welcoming experience for all who enter our facility. We are looking for someone with excellent communication skills, a friendly demeanor, and a strong attention to detail. If you are passionate about providing excellent customer service and making a difference in people's lives, then we would love to have you on our team!

1. Greet patients and visitors with a warm and friendly demeanor, creating a positive first impression for the facility.
2. Serve as the first point of contact for all incoming calls and inquiries, answering and directing them appropriately.
3. Schedule and confirm appointments for patients, ensuring accuracy and efficiency.
4. Maintain a clean and organized reception area, ensuring it is welcoming and presentable at all times.
5. Check-in patients upon arrival, verifying and updating personal and insurance information as needed.
6. Collect and process payments, ensuring accuracy and confidentiality.
7. Respond to patient and visitor inquiries and concerns in a timely and professional manner, escalating to the appropriate department or personnel when necessary.
8. Coordinate with other departments to ensure smooth and efficient patient flow.
9. Maintain patient confidentiality and comply with all HIPAA regulations.
10. Assist with administrative tasks such as filing, data entry, and maintaining records.
11. Collaborate with other team members to maintain a positive and cohesive work environment.
12. Continuously seek ways to improve the patient experience and provide exceptional customer service.
13. Attend all required training and meetings to stay updated on policies and procedures.
14. Follow company protocols and procedures for handling emergencies and difficult situations.
15. Uphold the company's mission and values in all interactions with patients, visitors, and other team members.

According to JobzMall, the average salary range for a Receptionist in Somerset, KY, USA is $19,000-$31,000 per year. However, this can vary depending on the specific company, experience level, and additional skills and qualifications.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.