Receptionist

Welcome to LifePoint Health, a leading healthcare provider committed to providing exceptional care and service to our patients and communities. We are currently seeking a friendly and organized Receptionist to join our team and be the first point of contact for our patients and visitors. As a Receptionist, you will play a vital role in creating a positive and welcoming environment for all who enter our facility. The ideal candidate must possess strong communication and customer service skills, as well as the ability to multitask and handle a high volume of calls and inquiries with professionalism and efficiency. If you are passionate about providing top-notch customer service and making a difference in people's lives, we would love to have you on our team.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer and direct incoming phone calls and inquiries to the appropriate departments or individuals.
3. Maintain a clean and organized reception area, ensuring a positive first impression.
4. Provide accurate and timely information to patients and visitors regarding services, policies, and procedures.
5. Schedule appointments and maintain appointment calendars for healthcare providers.
6. Verify patient insurance and demographic information in an accurate and confidential manner.
7. Collect and process patient payments and provide receipts as needed.
8. Respond to patient complaints and concerns in a calm and professional manner.
9. Collaborate with other departments to ensure smooth patient flow and efficient operations.
10. Uphold the highest level of customer service standards and adhere to company policies and procedures.
11. Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
12. Keep track of office supplies and place orders as needed.
13. Assist with various administrative tasks, such as filing, data entry, and record keeping.
14. Attend training and staff meetings to stay updated on company policies and procedures.
15. Continuously strive to improve the patient experience and provide exceptional service.

According to JobzMall, the average salary range for a Receptionist in Florence, AL, USA is approximately $11.50-$12.50 per hour. This can vary depending on the specific job responsibilities and the experience level of the individual.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.