Front Desk Representative - Family Medicine

Welcome to LifePoint Health! We are currently seeking a Front Desk Representative to join our team in our Family Medicine department. As the first point of contact for our patients, we are looking for a friendly, organized, and detail-oriented individual to provide exceptional customer service and support to our patients and healthcare providers. If you are passionate about making a difference in people's lives and have the qualifications we are looking for, we would love to have you join our team.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Maintain a clean and organized front desk area to create a positive first impression for patients.
3. Answer incoming calls and direct them to the appropriate department or individual.
4. Schedule patient appointments and manage the appointment calendar for healthcare providers.
5. Collect and verify patient information, including insurance details, to ensure accurate and timely billing.
6. Assist patients with completing necessary forms and paperwork.
7. Respond to patient inquiries, concerns, and complaints in a timely and courteous manner.
8. Collaborate with healthcare providers and other team members to ensure excellent patient care and service.
9. Manage patient check-in and check-out processes, including verifying insurance and collecting payments.
10. Maintain confidentiality of patient information and adhere to all HIPAA regulations.
11. Keep accurate records of patient interactions and maintain updated patient files.
12. Follow office procedures and protocols to ensure efficient and effective operations.
13. Collaborate with other front desk representatives to ensure coverage and support for all shifts.
14. Attend training and education sessions to stay updated on company policies, procedures, and services.
15. Provide support to other departments, such as billing or medical records, as needed.
16. Adhere to all safety and security protocols to maintain a safe and secure environment for patients and staff.

According to JobzMall, the average salary range for a Front Desk Representative - Family Medicine in Las Cruces, NM, USA is between $24,000 and $35,000 per year. This range can vary depending on factors such as location, experience, and specific job duties and responsibilities.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.